Valet Attendant - Ann Arbor MI

Hospitality Valet Attendant – Luxury Hotels, Resorts & Events

• Department: Valet Parking Operations
• Reports to: Guest Service Coordinator
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $13.00 - $20.00+ per hour (after tips and base pay combined)

Position Summary
As a Valet Attendant, you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart. In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail.

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to a seamless, high‑quality guest experience.

Conduct vehicle damage inspections and document parking locations on claim tickets.

Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Keep valet areas clean, organized, and presentable at all times.

Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Perform other tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete all assigned training modules on time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); customer service experience preferred. A customer‑service attitude and a willing, helpful demeanor are mandatory.

A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adheres to safety procedures, takes appropriate action when needed, and reports unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended…