Assistant General Manager

Assistant General Manager

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees.

Join us in elevating hotel operations and maximizing profitability. Elevate your hospitality career with an exciting opportunity at the Residence Inn Ann Arbor North!

We are looking for a dedicated Assistant General Manager to assist in overseeing all hotel operations alongside the General Manager. If you are a seasoned hotel professional who thrives on providing exceptional guest service and excels as a leader, we would love to connect with you!

Assists the General Manager in all operations of the hotel.

• Act as "Manager on Duty" and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

Other duties may include:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Strong leadership and teamwork abilities
• Communication both verbal and written
• Computer software skills
• Time management and problem solving skills
• Self-motivated, well organized, and goal-oriented

• 2-3 years of hotel experience, preferably in a supervisor role
• Hospitality degree, preferred

• Career development & work-life balance
• Paid time off
• Travel and hotel discounts
• Health, dental, & vision insurance
• 401(k) with company match
• Bonus Potential

Valid driver's license and safe driving record – satisfactory criminal background screening required – professional references

This position may manage all employees or assigned individual departments.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

This position requires variable hours based on the needs of the hotel.

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be…