Marina Grand Resort - Guest Services Representative

Marina Grand Resort - Guest Services Representative | Full Time Members of the Front Desk are hospitality specialists. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Responsibilities

• Greeting guests upon arrival and making them feel welcomed
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Coordinating with housekeeping and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Processing meal and beverage requests
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests

Qualifications

• High school diploma or GED
• ?2+ years of customer service experience
• Certificate or diploma in hospitality advantageous
• Exceptional interpersonal skills
• Good time management and organizational skills
• Patience and good listening skills
• Wage:
  From $16 per hour
• Full-time (year-round)
• Evening/day shifts
• PTO and Vacation Time
• Health Insurance

Toast Hotel Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

We are committed to promoting pay equity. Rate of pay is determined based on each individual's experience and qualifications.