F&B Server

SUMMARY:

Serves guests quickly, efficiently, professionally and with complete knowledge of food, beverage and banquet menus throughout the resort as needed. Offers superior guest service and maintains station or section in a clean and orderly manner throughout shift. Serves food, alcoholic and non-alcoholic beverages to patrons seated at tables, conference center, event center and gaming floor, within the standards and guidelines prescribed.

This is a tipped position, with the exception of working Banquets where there is a gratuity added.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

• None

• Must obtain SERVSafe Certification within 90-days and maintain throughout employment
• Michigan TAM certification or must obtain within 60 days of employment
• Experience working with a Tribally run casino and/or resort preferred

• At least 18 years of age

• Basic organizational, written, and verbal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Basic problem-solving skills
• Basic money handling skills with the ability to count money and give change swiftly and accurately
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

• Accountable
  - Accept responsibility and account for actions
• Collaborate
  - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation
  - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential
  - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence
  - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical
  - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills
  - Able to work effectively with guests, team members, management team, and vendors
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• Policies & Procedures
  - Demonstrates thorough, accurate, working knowledge and supportive…