Leave of Absence Team Lead

Leave of Absence Team Lead The Leave of Absence (LOA) Team Lead serves as a non-supervisory process lead, providing advanced operational support, technical expertise, and workflow leadership for Bronson Healthcare Group’s Leave of Absence programs, including FMLA, ADA, Short-Term Disability (STD), Long-Term Disability (LTD), Paid Parental Leave (PPL), and Military Leave. This role manages a complex caseload while also functioning as the primary escalation point for long-term, high-risk, or multi-layered leave cases.

The Team Lead supports LOA Analysts and the LOA Specialist by providing real-time consultation, quality review, training, and guidance to ensure accurate, compliant, and consistent leave administration. Working daily in Workday and Third-Party Administrator (TPA) systems, the role collaborates closely with Payroll, Employee Relations, HR Business Partners, HRIS, and external vendors to maintain seamless LOA operations.

This position plays a critical role in process standardization, system testing, vendor coordination, reporting, and leadership communication, proactively identifying risks, trends, and improvement opportunities while keeping LOA leadership informed and supported.
** Key Responsibilities
*** Manage a volume of the alphabetical caseload across FMLA, ADA, STD, LTD, PPL, and Military Leave programs.
* Perform the same core work as an HR Analyst while assuming additional responsibility for escalations, workflow oversight, and quality assurance.
* Track and manage complex timelines involving overlapping leave types, multiple extensions, intermittent usage, and long-term leave scenarios.
* Serve as the primary escalation point for LOA Analysts, the LOA Specialist, employees, leaders, and internal HR partners.
* Support complex ADA cases in collaboration with the LOA Specialist, including documentation review and interactive process guidance.
* Lead operational review of long-term disability claims, Military Leave cases, and seven-month leave reviews.
* Prepare and review hardship analyses and provide recommendations to Employee Relations during recurring case review meetings.
* Evaluate return-to-work readiness for extended leave and ensure compliance with policy and regulatory requirements.
* Lead weekly LOA team huddles, providing coaching, clarification on workflows, regulatory updates, and operational guidance.
* Conduct quality reviews of case documentation, Workday transactions, and payroll coding to ensure consistency, accuracy, and compliance.
* Identify gaps, risks, or inefficiencies in LOA workflows and communicate actionable improvement recommendations to the Director.
* Ensure LOA, ADA, and related policies, SOPs, and job aids are accurate, current, and easy to interpret and support and co-lead LOA process improvement initiatives and workflow standardization efforts.
* Act as the primary operational liaison with Third-Party Administrators, participating in regular meetings to review case activity, trends, escalations, and workflow alignment.
* Coordinate resolution of vendor-related issues and support process enhancements to improve service delivery and compliance.
* Provide ongoing, non-supervisory coaching and on-the-job support to LOA team members.
* Facilitate leaders, employee education, and training.
* Assist in developing and maintaining LOA-related training materials, SOPs, and communication resources.
* Perform and review Workday LOA transactions, including EIB creation and loading as needed.
* Oversee LOA-related reporting, including STD reviews, seven-month case tracking, and team-level analytics.
* Participate in annual Workday testing for LOA and ADA updates, identifying system or workflow issues, and partnering with HRIS for resolution.
* Support payroll…