Senior Infrastructure Specialist

Role Summary

Lead design, implementation, consulting and support services for the enterprise server hardware and software platforms. Provides recommendations for business process improvements, systems analysis, system compatibility testing and software/hardware systems installations. Provides software/hardware support by maintaining, patching, upgrading and troubleshooting the enterprise computing platforms. Give consultation, advice, and direction to managers and teams responsible for supporting various hardware and systems software.

Works closely with all teams in the IT department to provide continuous improvement, development, design, implementation, and maintenance of systems that service all City customers. Maintains the highest level of customer satisfaction.

Responsible for assisting Information Technology department management in planning, organizing and conducting detailed business cases that define problems and opportunities, identify deficiencies and deliver improvements that impact the enterprise’s operational efficiency and effectiveness as it relates to technology utilization.

Initiate performance evaluation and needs analysis to pursue future improvements in system performance.

Utilizes the IT department Project Delivery Methodology to deliver successful, on-time, and on-budget projects to the Enterprise. Able to work with all levels of City employee and vendors. Strives to achieve the IT Department and City mission, vision, goals, and objectives.

Duties are performed under the general supervision of the Infrastructure and Cyber Security Manager or designee and may include the following:

• Independently and proactively evaluate, recommend, install, test, modify and maintain complex system hardware and software configurations while adhering to City and IT department best practices, standards, strategies, policies and procedures. This occasionally involves driving to various City facilities.
• Review, recommend, design, implement and enforce enterprise security on all platforms.
• Manage special projects, investigations and test lab equipment.
• Lead and mentor other team members in evaluating systems performance, end user productivity, and projected needs, to evaluate, propose, and implement new systems hardware and software configurations that provide corporate business solutions as directed by management.
• Participate with and guide other support personnel through periods of criticality, or escalation to affect timely, quality recovery from disaster situations.
• Keep software and systems secure through patching and upgrades
• Review, recommend, implement and enforce overall system security rules on all platforms.
• Prepare personal work schedules and progress reports on projects. Report status and accomplishments utilizing appropriate project management tools.
• Develop standards, instructions and procedures and related documentation.
• Keep up-to-date with standards, procedures, techniques, and tools.
• Participate in department and cross-functional quality activities as needed to improve work processes or improve customer-supplier relationships.
• Respond, utilize, and keep up-to-date service request and incidents in the IT department service management system.
• Act as City liaison to vendors and end users of assigned elements of system hardware and software to report and resolve problems.
• Communicate all relevant information effectively, on hardware and software recommendations, evaluations, installations and upgrades to all staff whose activities or assignments may be impacted.
• Provide training and documentation and assist other managers in developing technical training to meet department needs.
• Anticipate corporate system hardware and software configuration life cycles where appropriate and recommend changes, upgrades, and solutions, providing appropriate workflow and supporting cost analysis.
• Work independently on projects with all levels of City employees, including executive leadership
• Will be on-call by phone on a rotating basis with other staff members.

• Performs other job-related tasks as assigned by the Infrastructure and Cyber Security Manager or IT Director. Knowledge of: (position requirements at entry)
• Wintel Server hardware
• Operating systems software:
  Linux, Windows Server 2016/2019/2022/2025
• Firewalls
• Storage Area Networks (SAN), iSCSI, and backups
• Enterprise software:
  Microsoft Active Directory Services, Microsoft Entra, Microsoft Exchange SE, Microsoft Exchange Online, Microsoft SQL Server 2016/2017/2019/2022/2025, Microsoft Configuration Manager, Microsoft Intune, VMware, Nutanix, Citrix, Pure Storage, Cohesity backup
• Scripting languages or tools (Java, VBScript, Power Shell, Python).
• Core competency in Systems Administration principles and practices

• Strong skills in managing complexity, identifying and setting priorities
• Strong project management skills, with the ability to drive successful outcomes in a highly matrixed management…