Help Desk Support Specialist
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-02-08
Listing for:
City of Ann Arbor
Full Time
position Listed on 2026-02-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Computer Science, Technical Support
Job Description & How to Apply Below
Overview
Help Desk Support Specialist - Full-time
Salary: $57,200 to $65,000 (Offer will be commensurate with experience)
Benefits offered for this opportunity:
Non-Union Benefits Summary
Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.
Education, Training And Experience Required- Associate’s degree in computer science, information technology or related field
- Professional experience in working with computers and applications: at least 1 year
- Knowledge of computer hardware, software and networks
- Knowledge and experience in computer scripting
- Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1) year of date-of-hire
- Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire
- Excellent verbal and written communication skills
- The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience.
- Bachelor’s degree in computer science, information technology or related field
- At least two years of experience in working with computers and applications
- Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
- Knowledge and experience in computer programming/scripting
- Valid MI Driver’s License
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