IT Support

Overview

IT Support Technician – Grow your IT career with hands-on experience across modern technologies. TEKsystems is seeking an experienced IT Support Technician to join a growing organization in Ann Arbor, MI. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving technical problems, and is eager to build long-term career growth in IT. Our client is actively investing in their technology and people—and they're looking for someone who’s enthusiastic, collaborative, and ready to be a trusted technical partner for the business.

• As the go-to IT support resource, provide end-to-end technical support and ensure an outstanding user experience.

• Serve as a primary support resource for help desk and desktop support
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve tickets while maintaining SLAs and best practices
• Own new hire onboarding, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
• Provide Active Directory and Group Policy support
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and support MDM solutions
• Maintain and support standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and help improve IT processes and standards
• Escalate complex issues to appropriate IT teams when needed

• Minimum 1+ years of experience in IT support environments
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
• MDM platforms (JAMF, Kandji, or similar)
• Ticketing systems and queue management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user devices

• Passion for technology and continuous learning
• Strong troubleshooting and problem-solving mindset
• Excellent customer service and communication skills
• Comfortable working independently and as part of a team
• Organized, accountable, and proactive

This is a Contract to Hire position based out of Ann Arbor, MI.

The pay range for this position is $18.00 - $22.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Ann Arbor, MI.

This position is anticipated to close on Feb 19, 2026.

TEKsystems is an Allegis Group company and an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.