Systems Coordinator, Innovation; Locations

Lead Systems Coordinator, Innovation (Open to All Dykema Locations)

Dykema Gossett, PLLC, a leading national law firm, is recruiting for an experienced Lead Systems Coordinator, Innovation. This position is fully remote within one of Dykema’s office locations, with some travel to offices. The Lead Systems Coordinator, Innovation, at Dykema is a critical member of the firm’s Innovation Team. Working with department leadership and cross functional teams, this position is instrumental in liaising with users, responding to and resolving administrative needs for systems/applications.

The ideal candidate will combine legal technology experience, analytical skills, strategic thinking to contribute to the design and evolution of new and current Innovation Team systems.

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third party vendors.
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users. This includes third party tools and internally developed tools.
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team.
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals, and leverage that understanding to contribute to the design and evolution of new and current Innovation-team systems.
• Create documentation for our users, both internal and external.
• Coordinate training and conduct training where appropriate for POC and Pilot users.
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback.
• Perform other duties as assigned, including special projects

• At least three to five years of related experience in a law firm, professional services or corporate setting; bachelor’s degree preferred.
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs, with the ability to learn new software and operating systems; strong knowledge and experience with Excel required.
• Strong attention to detail and high level of accuracy; highly proficient in data compilation, preparing spreadsheets and data reporting.
• Excellent oral and written communication skills; strong presentation and interpersonal skills.
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions.
• Excellent time and project management skills; ability to prioritize and meet deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Demonstrable knowledge and experience with the various functions performed by an Innovation team.
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels.
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter.

Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs.

We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation ranges for this position in various states and jurisdictions are as follows:

Chicago: $85-95K
Los Angeles: $85-95K
Michigan Offices: $80-$90k
Milwaukee:…