Managed Services Engineer

Ann Arbor, United States | Posted on 12/26/2025

The Information Technology Support Specialist is primarily responsible for providing world-class customer service and professionalism in delivering information technology support to our customers.

Key responsibilities include configuring, installing, and maintaining operating systems and upgrades, memory, software, third‑party applications, and peripheral equipment, diagnosing, troubleshooting, and resolving software and hardware problems.

• Diagnose and troubleshoot software and hardware problems using a helpdesk system employing both remote and onsite support.
• Effectively respond to routine helpdesk inquiries from users and provide basic support with managing user accounts, printing, email, network access, storage and other system‑related questions.
• Analyze and support computer configurations.
• Provision new or replacement Windows desktop and laptop computers including installing and configuring applications, and printers, and troubleshooting technical issues.
• Perform system administration tasks including installation and maintenance of computer applications to support computing needs.
• Maintain standard practices for configuration, security, installation, and maintenance of Microsoft operating systems, applications, and peripheral equipment.
• Maintain accurate logs of system configurations, hardware, software and modifications, hardware refresh cycles, as well as software licenses.
• Perform threat mitigation and remediation as directed.
• Participate in complex tasks and engage technical experts or helpdesk team members as needed to drive to swift resolution of issues.
• Perform other related duties, tasks, and responsibilities as required or assigned.
• Details of established essential functions for this position will be addressed/discussed during the interview process.

• (PREFERRED) A degree in information systems, computer science, or equivalent combination of education, training, and experience from which comparable knowledge, skill and abilities have been attained.
• (PREFERRED) 1-2 years of experience working in an IT Help Desk or tech support/desktop services unit is preferred.
• (REQUIRED) Basic understanding of Windows Server operating systems, Microsoft Office 365, domain‑based networks, file and print sharing, mail, and application servers.
• (REQUIRED) Strong grasp of networking concepts.
• (REQUIRED) Basic understanding of routers, firewalls, switches, VPN devices, and WLAN technologies.
• Excellent customer service skills and troubleshooting capabilities.
• Strong analytical, verbal, and written communication skills.
• MUST BE OKAY TO TRAVEL. We support clients all over Michigan and will provide onsite support in case of "emergencies". All travel expenses are paid.