Business Systems Analyst Sr

Job Summary

The Senior Business Systems Analyst will serve as the primary operational resource for AI-enabled technology platforms supported by the Innovation Office. This role is responsible for managing the full lifecycle of technology rollout, customization, and ongoing support including customer onboarding, user training, operational monitoring, and continuous improvement of workflows that deliver measurable value.

The Innovation Office's technology platforms deliver value for Michigan Medicine through operational and quality improvements. This role ensures we can scale deployments to meet growing demand while maintaining quality and user satisfaction. You'll be at the forefront of operational AI deployment, translating complex technology into tangible workflow change that saves time, reduces costs, and improves care delivery.

This position reports to the Managing Director of AI at Michigan Medicine and works closely with solution architects and data scientists in the AIMM team. You'll partner with stakeholders across clinical departments, Health IT Services, Epic integration teams, and Innovation Office leadership.

Hybrid arrangement with on-site presence for stakeholder meetings and training. Business hours (Monday-Friday) with occasional flexibility for go-live events.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

• Lead end-to-end onboarding of clinical departments onto platforms following structured stage-gate methodology (Intake - Scoping - Setup - Configuration - Training - Validation - Go-Live - Hypercare - Active)
• Set up and configure new deployments including workflow customization, integration setup, and coordinating technical infrastructure with partner technology groups
• Conduct requirements gathering sessions with clinical stakeholders to document use cases, workflows, and configuration needs
• Configure user access, permissions, and platform settings tailored to departmental requirements
• Deliver user orientation, training sessions, and documentation for new implementations
• Manage validation windows to ensure workflow accuracy before go-live
• Provide intensive hypercare support (1-2 weeks post-launch) with daily check-ins and rapid issue response

• Monitor the health of active deployments including system performance, processing failures, permission issues, and workflow bottlenecks; triage issues using runbooks and elevate as needed
• Run analysis of operational KPIs (volumes, turnaround times, adoption, quality indicators) and build dashboards to track performance and ROI
• Maintain SOPs, troubleshooting guides, and platform documentation; serve as primary point of contact for clinical users

• Partner with departments (contact center teams, specialty groups, Health Information Management) to understand evolving workflow needs
• Collaborate with data science and engineering…