Network Architect Intermediate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Health Information Technology & Services (HITS) plays a role in Michigan Medicine's success by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

The Network and Communication Support Services team within the Enterprise Platform division is seeking an experienced and motivated individual to join our team and assist in designing, implementing, and maintaining our wired and wireless networks in an enterprise 24/7 environment.

You will need significant experience with Cisco switches, routers, and wireless technology, supporting Cisco wireless solutions. You will possess strong knowledge of Ethernet, TCP/IP, and routing, as well as a solid understanding of DHCP and DNS. You may also have equivalent experience with Juniper Networks or Aruba Wireless.

Division Overview

The HITS Enterprise Platform (EP) division secures, manages, and architects Michigan Medicine data centers, networks, and communication infrastructures. The team is responsible for all Michigan Medicine IT-related technical infrastructure, including data centers and communication facilities; wired, wireless, and in‑house cellular networks; spectrum management; communication; audiovisual services, complex device management; fiber/wiring plant; hosting; directories, databases, and storage; and continuity of operations institution‑wide.

The team collaborates with partners across Michigan Medicine to ensure the institution's technology infrastructure is secure, stable, reliable, scalable, and economically managed.

The HITS Network Support Team at Michigan Medicine is seeking a candidate to fill the role of Network Architect Intermediate. This role includes work in network engineering, architecture, infrastructure support, cloud networking, and automation. Complex technical problem‑solving skills and adaptability are crucial for success.

• Lead network upgrade, depreciated replacement, and network design for facilities projects.
• Lead physical installation of network and other equipment, configuring switches and routers.
• Perform network access and distribution design, equipment specification, procurement, project management, and scheduling activities.
• Produce engineering and installation design documentation, as well as test plans, as required.
• Create and maintain network documentation using Visio and Microsoft Office products.
• Review engineering products (drawings, equipment lists, etc.) for completeness and correctness.

Network Infrastructure Support - 25%

• Coordinate network circuit activation, changes, and decommissioning on existing fiber optic and copper cable infrastructure.
• Document technical solutions, procedures, and standards.
• Manage service incidents and requests in Service Now.
• Monitor and manage the network infrastructure, perform performance analysis and reporting, and optimize network configurations to ensure optimal performance.
• Participate in the Major Incident processes.
• Perform network equipment firmware and software upgrades during non‑business hours.
• Process incident and service request tickets on a rotating schedule.
• Provide 24/7 on‑call support in a rotating weekly schedule.

Complex Technical Problem Solving - 25%

• Collaborate in resolving complex technical issues across the enterprise.
• Collaborate with network architect colleagues to troubleshoot network connectivity problems and determine if they originate on‑premises or in the cloud.
• Coordinate testing and troubleshooting of enterprise copper and fiber circuits.
• Provide second‑ and third‑tier support for network incidents.
• Responding to and resolving issues with the network environment.
• Work with Michigan Medicine and ITS colleagues to identify and resolve network problems.
• Collaborate with network architecture…