IT Support Specialist

Description We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.

Responsibilities:

- Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.

- Offer hands-on support for mobile devices such as Android smartphones and iPads.

- Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.

- Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.

- Conduct network troubleshooting to address connectivity issues and ensure reliable operations.

- Manage hardware inventory, including tracking and deploying necessary equipment.

- Assist field personnel with online troubleshooting and station setup as required.

- Collaborate with team members to maintain system functionality and resolve technical challenges.

- Ensure compliance with organizational IT protocols and practices. Requirements - Minimum of 1 year of experience in IT support or a related field.

- Proficiency in troubleshooting and supporting Windows-based systems, including Active Directory and Office 365.

- Familiarity with mobile device support, particularly Android and iPads.

- Strong customer service skills with the ability to communicate effectively in stressful situations.

- Knowledge of network troubleshooting and basic hardware setup.

- Experience with inventory management and tracking IT equipment.

- Ability to assist with onboarding processes and technical configurations for new hires.

- Dell Technologies experience is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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