Customer Success Manager

Modelon is revolutionizing the engineering design industry by offering technologies and services that enable customers to leverage system simulation. Modelon’s flagship product, Modelon Impact, is a cloud system simulation platform that helps engineers virtually design, analyze, and simulate physical systems. Our team brings deep industry expertise and is dedicated to guiding our customers in creating innovative technologies at their respective organizations.

Headquartered in Lund, Sweden, Modelon is a global company with offices in Germany, India, Japan, and the United States. We believe that system simulation should be accessible to every engineer and are dedicated to being an open-standard platform company.

At Modelon, we are transforming engineering through AI-enabled physics-based simulation. Our platform helps the world’s leading companies develop smarter products faster across automotive, aerospace, energy, HVAC, and data center cooling.

We are now looking for a customer‑oriented and commercially driven Customer Success Manager to lead and scale our global post‑sale organization from our Ann Arbor office.

This is a high‑impact leadership role for someone who understands how advanced engineering software creates real business value and knows how to turn that insight into customer growth, adoption, and long‑term partnerships.

You will lead a team of highly technical Customer Success Engineers and Managers while building a scalable customer success motion focused on one key outcome:
Net Revenue Retention (NRR).

Lead and grow a world‑class technical Customer Success organization

• Recruit, coach, and inspire a high‑performing global team across the US and Europe
• Build a culture centered around accountability, customer value, and technical excellence
• Create clear development paths that attract and retain top talent

Drive customer growth and retention

• Own and improve NRR through adoption, renewals, expansion, and risk mitigation
• Develop scalable engagement models across enterprise and long‑tail accounts
• Use customer insights and data to proactively drive value realization

Partner across Sales, Product, and Engineering

• Support strategic enterprise opportunities and technical pre‑sales activities
• Ensure seamless onboarding, consulting delivery, and customer handoffs
• Bring customer feedback directly into Product and Engineering discussions

Scale operations and support

• Improve support workflows, automation, and self‑service capabilities
• Establish strong operational processes, SLAs, and customer success metrics
• Optimize resource allocation across support, consulting, and customer engagement

Required

• 7+ years of leadership experience in Customer Success, Technical Account Management, or related post‑sale functions within B2B software
• Strong background in engineering simulation, CAE, Model‑Based Systems Engineering, or adjacent technical software
• Proven track record of improving NRR, customer adoption, and retention
• Experience building and leading high‑performing technical teams
• Strong executive presence with the ability to engage both business leaders and highly technical engineering teams

Preferred

• Degree in Mechanical, Aerospace, Chemical, or Systems Engineering
• Experience with Modelica, FMI, or physics‑based simulation
• Background in professional services or consulting delivery
• Experience scaling customer success within a fast‑growing software company

• Competitive salary + performance bonus tied to growth metrics
• Equity participation in a fast‑growing PE‑backed software company
• Comprehensive healthcare and 401(k) benefits
• Flexible hybrid work environment
• Opportunity to shape Customer Success at a global leader in engineering simulation

Up to 30% travel within the US and internationally.

Ann Arbor, Michigan, US

Applicants must be authorized to work full‑time in the United States without current or future visa sponsorship.