CORE Technical Specialist II
Job in
Ann Arbor, Washtenaw County, Michigan, 48103, USA
Listed on 2026-06-05
Listing for:
Washtenaw Intermediate School District
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Position Type:
Technology/Support
Date Posted:
6/2/2026
Location:
Balas Administration Building
District:
Ann Arbor Public Schools
POSITION: CORE TECH SPECIALIST II 12
FTE: 1.0 (12 month)
POSITION LOCATION: ITD Department
SALARY: AFSCMETSPSalary Schedules
2025-26.pdf
REPORTS TO:
Executive Director of Instructional Technology
SUMMARY:
Provide technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network devices, cameras, phones, audio and projection systems.
The following is a list of qualifications for the position, any one of which may be waived by the Board in exercising its prerogative to determine qualifications.
QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DUTIES AND RESPONSIBILITIES:
- Provide first-line technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.
- Provide training to technical staff, building personnel and at district professional development days.
- Participate in or lead projects and technical system implementations as needed.
- Monitor the daily status of technology infrastructure in assigned support area(s).
- Maintain technology inventory for assigned support area buildings.
- Assist teachers with the use of technology in the classroom.
- Provide basic account management for email and other technical systems.
- Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed.
- Troubleshoot software and hardware problems and perform common hardware repairs.
- Troubleshoot basic network problems such as switches, cards, cabling and software.
- Provide support for administrative and instructional software applications.
- Install, upgrade, repair and maintain district hardware, software and other peripherals.
- Install and/or troubleshoot MacOS, iOS, Windows & Chrome
OS applications. - Create, maintain and deploy software images and deployment applications.
- Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors.
- Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.
- Coordinate vendor needs as directed by the Executive Director of Instructional Technology
- Keep up-to-date on current technology tools in K-12 education and provide training as needed.
- Assist as needed in preparing and testing technology necessary for building presentations after hours (i.e.. Curriculum nights, Parent meetings, etc).
- Attend training sessions and technology staff meetings.
- Write technical instructions for job aids, email instructions, help ticket responses, reference documentation, etc.
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
- Associates Degree or certification in a computer related field
- ACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experience
- Familiarity with MacOS, iOS, Windows, Chrome
OS and Android - Experience providing first level technical support as it relates to district technology (preferably in an educational setting)
- Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals, both on standalone and network systems
- Ability to solve problems efficiently and produce a viable solution
- Understanding of networking concepts
- Experience working with wireless technologies
- Experience with troubleshooting sound systems
- Commitment to maintaining a high level of customer service
- Ability to work effectively with staff and students at their…
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