Director, Digital Workplace Services; IT Infrastructure

Description

We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.

• Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
• Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
• Lead Global Service Now platform (ITSM, ITOM, CSM) across IT and company
• Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction
• Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant
• Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics
• Foster a culture of innovation, collaboration, and continuous learning within the team
• Champion user-centric design and accessibility in digital tools and service process.
• Manage relationships with technology vendors and service providers.
• Develop and control budgets for digital workplace initiatives and support operations.
• Foster a culture of innovation, collaboration, and continuous learning.

• 10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management.
• Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K+ users)
• Proven track of record in providing secure, reliable, and scalable digital workplace systems and services
• Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.
• Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field

• Master's Level Degree with a minimum of 10 years of relevant experience OR
• Bachelor's Level Degree with a minimum of 12 years of relevant experience

Base Pay Range: $ - $ Annually

Primary

Location:

USA-MI-Ann Arbor

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application…