Sr. ServiceNow Developer

Hunter Strategy has a unique philosophy to technical project delivery. We treat all our customers like mission partners because they rely on our team to meet their objectives through complex software engineering, cloud operations, and cyber risk management solutions. Hunter Strategy was founded on the premise that IT is 21st century infrastructure - critically important but only instrumentally valuable. Accordingly, our teams look at problems with a single objective: the identification and enablement of the right capability to address the most vexing problems our Mission Partners face.

We continue to support our partners' success by leveraging the right technology, with the right plan, and the right team to address tomorrow's challenges today.

We are seeking an experienced Senior Service Now Developer to design, develop, and maintain enterprise Service Now solutions that support IT Service Management (ITSM), Service Desk operations, and cybersecurity workflows. This role will focus on building scalable Service Now applications, automating operational processes, and integrating enterprise platforms such as Splunk and other monitoring or security tools to improve service delivery, incident response, and operational visibility.

The ideal candidate will possess deep expertise with the Service Now platform, including ITSM modules, workflow automation, Service Catalog development, and system integrations. The developer will collaborate closely with service desk teams, cybersecurity engineers, and enterprise IT teams to modernize operational processes through automation, platform enhancements, and AI-enabled capabilities.

This role requires strong technical expertise combined with an understanding of enterprise service operations, security monitoring environments, and government compliance frameworks.

• Minimum 8–10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands‑on Service Now development experience.
• Strong experience developing and maintaining Service Now ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
• Experience implementing Service Now Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
• Familiarity with Splunk Enterprise or Splunk Enterprise Security for log analysis, monitoring, and operational analytics.
• Experience integrating Service Now with enterprise monitoring, security, and operational tools via REST APIs, XML, or JSON‑based integrations.
• Strong understanding of enterprise IT architecture, networking concepts, and security operations environments.
• Experience supporting environments aligned with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
• Knowledge of AI‑enabled automation within Service Now, including virtual agents, predictive intelligence, workflow automation, and AI‑assisted service management is preferred but not required.

• Design, develop, configure, and maintain Service Now applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
• Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
• Develop and maintain integrations between Service Now and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON.
• Develop and optimize workflow automation and orchestration within Service Now to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination.
• Configure and customize Service Now applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements.
• Develop dashboards, reports, and operational metrics within Service Now to support service desk performance monitoring, operational visibility, and decision‑making.
• Collaborate with…