Business Systems Administrator, Client Operations

CINC Systems is the leading community association management (CAM) software platform, purpose-built to help management companies and self-managed associations operate more efficiently, serve homeowners better, and grow profitably. Backed by Hg Capital, CINC serves thousands of communities across the United States and is undergoing a transformative journey toward an AI-Native, AI-First operating model designed to drive scalable growth and exceptional client outcomes.

The Systems Administrator is a critical, hands-on technical role responsible for the administration, configuration, optimization, and governance of the SaaS platforms that power CINC's Client Operations organization. This individual will serve as the operational backbone for a growing portfolio of business-critical systems — including Salesforce, Churn Zero, Intercom Fin AI, Pendo, Kantata, Support Logic, and additional tools — ensuring these platforms are configured correctly, integrated effectively, and continuously optimized to support an AI-Native service delivery model.

This role sits at the intersection of technology, operations, and business strategy. The ideal candidate is not simply a system maintainer — they are a platform thinker who proactively identifies opportunities to automate workflows, eliminate manual effort, and leverage AI capabilities to improve team efficiency and client experience. They partner closely with the CCO, CRO, functional team leads, the CTO organization, and external vendors to ensure CINC's technology stack is a competitive advantage, not an operational burden.

• Own day-to-day administration of CINC's Client Operations technology stack, including but not limited to:
  Churn Zero (CSP), Intercom & Fin AI (Support), Kantata (PSA), Pendo, Support Logic, and other integrated tools
• Manage user provisioning, roles, permission structures, and license governance across all platforms
• Maintain and improve system configurations, field mappings, workflows, automations, and object schemas to reflect evolving business processes
• Serve as the first point of escalation for system issues, configuration bugs, and platform outages, coordinating with vendors as needed
• Monitor system health, uptime, data integrity, and performance; proactively flag and remediate issues before they impact operations

• Own and maintain integrations between platforms — ensuring clean, reliable data flows across Salesforce, Churn Zero, Intercom, Kantata, Support Logic, and connected systems
• Partner with the CTO organization and third-party vendors to design, build, and maintain API-based integrations and data pipelines
• Establish and enforce data governance standards including naming conventions, object definitions, required fields, and data hygiene protocols
• Audit data quality on a recurring basis and lead remediation initiatives to address gaps or inconsistencies
• Maintain a current system of record for all integration mappings, data dictionaries, and API documentation

• Serve as a key technical enabler of CINC's AI-Native transformation — configuring and optimizing AI tooling embedded in platforms such as Intercom Fin AI and Support Logic
• Identify workflow automation opportunities across platforms and partner with functional leaders to design, configure, and deploy solutions that reduce manual effort
• Support the evaluation and onboarding of new AI-powered tools and capabilities, ensuring proper configuration, testing, and change management
• Monitor AI system performance (deflection rates, accuracy, CSAT impact) and tune configurations to improve outcomes over time
• Maintain documentation of all automation rules, bot workflows, and AI configurations to enable auditability and continuous improvement
• Serve as the primary operational liaison with software vendors across the Client Operations tech stack
• Manage vendor relationships including support ticket escalation, roadmap input sessions, and renewal preparation
• Maintain a complete system inventory including contract terms, renewal dates, license counts, and cost-per-seat metrics
• Supp…