Trading System Support Engineer

Who are we?

Falcon

X is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, Falcon

X addresses the industry's foremost challenges: navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, Falcon

X operates as the connective tissue empowering clients with seamless navigation through the ever‑evolving cryptocurrency landscape.

Be part of a trading systems engineering team dedicated to building out the core trading platforms. Work closely with cross‑functional teams to improve system reliability, scalability, and security. Engage in and improve the quality of the platform. Build and manage systems, infrastructure, and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, and deploy systems faster.

Practice sustainable incident response and blameless post‑mortems. Participate in on‑call rotation and serve as an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance, proactively identify and resolve issues before they impact trading activity. Manage user queries and service requests often requiring in‑depth analysis of technical and business logic.

Lead problem analysis and resolution of production incidents, prioritise issue tracking, and manage platform trading support initiatives (e.g., platform monitoring, reporting, release automation).

Bachelor's degree with 5+ years of experience as an SRE/Dev Ops Engineer, strong knowledge of Linux system internals (kernels, memory management, file systems, network I/O optimization) and bash scripting. 3‑5 years of experience in a front‑office trading floor or related application support, product knowledge in financial instruments, experience in managing front‑to‑back trading lifecycle, familiarity with order life cycle (Equities, FX, Crypto).

Experience with electronic trading platforms and OMS/EMS systems, ITIL practices (Incident, Problem, Change management), system monitoring platforms, and optimizing systems for lowest‑latency performance. Knowledge of TCP/IP, UDP, FIX protocol, and low‑latency multicast (Aeron). Strong observability, debugging, performance tuning skills, and ability to explain root causes in plain language. Build tools for rapid triage, leveraging logs, telemetry, and traces to create Grafana or similar dashboards.

Deploy and manage cloud infrastructure (AWS, Azure, GCP) with IAM, profiles, policies, and service classes. Adapt workloads to cloud‑native technologies (Kubernetes, Docker, Helm, etc.). Deploy tooling (Git Hub Actions, Jenkins, ArgoCD, Ansible). Programming experience in C, C++, Java, Python, or Go. Proficient in C++ build systems (CMake) and CI/CD pipelines. Working knowledge of backing services (MySQL, Postgre

SQL, Redis, Mongo

DB, Dynamo

DB, Kafka, Rabbit

MQ).

Strong interpersonal skills and clear communication with internal teams and external counterparts. Ability to analyse complex scenarios from both technical and business perspectives and deliver solutions. Sense of urgency and ability to meet deadlines in a competing‑requirements environment. Proactivity and strong ownership ethos, ensuring queries are resolved through to completion. Desire and ability to deliver platform improvements.

Extensive Dev Ops experience for deployment automation and application‑level support, and experience as a Linux systems administrator. Extensive experience in a low‑latency electronic trading environment with emphasis on performance at all stages of infrastructure, network, and…