Lead UX Researcher

Role Summary

Come and join the Tax UX Research Team as we work to transform Thomson Reuters into a truly Digital company. We are not just changing the way customers engage with us — we are transforming and re‑imagining our business by focusing on the individual user. We are looking for curious, smart, self‑driven UX professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs.

In this Lead position, you will drive the end‑to‑end UX research practice for a complex, high‑impact product portfolio. You will lead both strategic generative research and evaluative studies, shaping how the team uncovers and acts on deep user insights. You will go beyond execution by forming key partnerships with product, engineering, and design to surface deeply impactful research opportunities, advocate for user‑centered decisions in product roadmaps, and provide strategic leadership on UX research practices and methods.

You will also coach less experienced researchers on the team through peer review and continuous improvement of research quality.

You are enthusiastic and knowledgeable about the end‑to‑end product development process, with a special emphasis on demonstrating the business impact of UX research and insights. You think beyond the click and ask:
Why would anyone want to push this button in the first place? You are an experienced leader who has worked side‑by‑side with Product, Design, and Engineering leaders to solve the right problems at scale.

• Write research findings in a clear, compelling, and self‑contained manner.
• Sketch collaboratively to illustrate flows or make a point.
• Deep knowledge of qualitative research methods: interviewing, group facilitation, contextual inquiries, remote usability testing, parallel prototyping, persona development.
• Experience with quantitative methods and un‑moderated feedback tools (e.g., User Zoom).
• Ability to triangulate data from many sources.
• Proficiency in structuring user needs through frameworks such as Jobs to Be Done (JTBD) and Customer Experience Outcomes (CXOs).
• Maintain a strategic perspective while keeping pace with agile testing to provide teams with long‑term user objectives.

• Experience building, using, or experimenting with AI tools (e.g., Claude).
• Apply AI to accelerate research and prototype development.
• Prototype with AI tools that integrate directly from a body of insights to illustrate recommendations.
• Adopt AI responsibly to increase the efficiency and impact of UX research.

• Proactive and self‑directed – identify opportunities and act without waiting for direction.
• Provide strategic leadership on UX research practices and the team’s overall approach.
• Partner with Product Marketing, Customer Experience, and other insight functions to create a holistic research roadmap.
• Takes initiative to shape research strategy, not just execute studies.
• Advocate for user‑centered decisions in roadmaps and influence next steps with product and design partners.
• Navigate trade‑offs thoughtfully to guide teams in user‑grounded decisions under constraints.
• Coaching and mentorship for less experienced researchers.
• Continuously raise the bar for what “Lead level” research looks like in quality, influence, and outcomes.
• Strong team player who collaborates naturally while operating autonomously and owning results end‑to‑end.

• Quickly synthesize business objectives and customer needs to define the right research scope.
• Develop a UX research approach, schedule, and detailed test plan.
• Plan and partner with Research Ops on recruiting target audiences, scripting, facilitating, collecting, analyzing, and documenting data.
• Lead strategic generative research to identify unmet user needs and long‑horizon product opportunities.
• Identify and articulate user needs and potential usability issues verbally and through documentation.
• Transform data into prioritized, actionable recommendations within a short turnaround time.
• Influence product and design decisions by driving next steps, not just reporting findings.
• Communica…