Networking Field Technician

Wavetronix is looking for a Networking ITS Field Technician (internally Technical Sales Support) who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products.

The position requires daily commuting to the Tripoint area (where Indiana, Ohio, and Michigan meet), or near Ann Arbor, MI. This role is onsite in the Ann Arbor or Angola Office when not traveling. Travel is expected to be around 65% of the month.

• 3+ years in technical sales or technical networking support
• Clear written and verbal communication skills
• Technical degree (EE, EET) or certifications in ITS/traffic industry (preferred)

• Exhibit Wavetronix core values:
  People First, Growth Mindset, Innovation Driven
• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self‑motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Work flexible shifts and adapt workflow to changing project schedules
• Have prior field service experience in traffic signal/ITS cabinets
• Provide technical training (typically up to 10 people) on products as needed in the field or office
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage on‑site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Track current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and eager to engage in training
• Travel as required within and between territories

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customers
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization

• Master installation and configuration of Wavetronix products
• Demonstrate ability to troubleshoot, test, repair, and service technical equipment

• Demonstrate functional knowledge of Wavetronix non‑core product line
• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits