Implementation Consultant - Solutions Architect

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. Join our mission and help the world’s best companies optimize their digital applications.

Solutions Architect – a critical role focused on the technical design, deployment, and adoption of the New Relic Observability platform for our most strategic customers. You will serve as the deep technical expert, translating complex customer needs into robust, scalable, and automated Observability solutions.

• Architect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large‑scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
• Platform Integration & Automation: Design and implement automated deployment and configuration solutions for New Relic using IaC tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). Integrate Observability into customer platform engineering and CI/CD workflows (e.g., Jenkins, Git Lab, Git Hub Actions).
• Technical Leadership: Serve as the subject matter expert on Observability concepts, APM, infrastructure monitoring, and log management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
• Troubleshooting and Optimization: Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
• Knowledge Transfer & Best Practices: Create and deliver technical documentation, blueprints, and training to enable customer platform teams and partner resources to confidently manage and extend the implemented solution.

• Technical
  
  Experience:
  
  5+ years of consulting, solutions architecture, or senior engineering experience, focused on cloud and application performance technologies.
• Platform Engineering Mastery: Proven experience building and maintaining automated, self‑service infrastructure and delivery pipelines.
• Automation & Dev Ops Proficiency: Deep expertise in automation, scripting (Python, etc.), and CI/CD practices and tools. Containerization experience (Docker, Kubernetes) is highly valued.
• Observability Expertise: Exceptional knowledge of observability concepts and products (New Relic, Datadog, Dynatrace, etc.) and the ability to communicate the "why" and "how" to technical and non‑technical audiences.
• Cloud Proficiency: Hands‑on experience with AWS, Azure, or GCP.
• Consultative Influence: Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex architectures.
• Visa Sponsorship: Not available for this position.

Healthcare, dental, vision, parental leave, mental health benefits, 401(k) plan with match, flex time‑off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.