Service Desk Analyst

Job Title:

Service Desk Analyst I Contract

We are currently seeking a highly motivated and skilled Service Desk Analyst I to join our team. This is a full-time position that requires an associate degree or higher.

Job Summary:

As a Service Desk Analyst I, you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

• Provide first-level technical support and troubleshooting for IT-related issues
• Respond to incoming calls, emails, and tickets in a timely and professional manner
• Identify, diagnose, and resolve technical problems for clients
• Escalate complex issues to the appropriate teams for further resolution
• Document all support activities and resolutions in our ticketing system
• Collaborate with team members to continuously improve processes and procedures
• Participate in on‑call rotation for off‑hours support as needed
• Stay up‑to‑date with the latest technologies and industry trends to provide the best support to our clients

• Associate degree or higher in a related field
• Minimum of 1 year of experience in help desk support
• Proficiency in Microsoft Windows operating systems
• Experience with Active Directory and Citrix
• Familiarity with Microsoft Office applications
• Available for off-hours support on a rotating basis
• Knowledge of Microsoft Azure is a plus
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem‑solving and troubleshooting skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a dedicated and enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.