Administration & Pln Mgr

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The Department of Pathology, Division of Pathology Informatics is seeking a new member to fill the Desktop and Systems Manager position. This position oversees the operations and management of the help desk, hardware, and networking in the Department of Pathology. It manages a complex variety of hardware requirements and recommendations from the enterprise and laboratory vendors. Maintains oversight of all hardware footprints in existing and new facilities with Pathology services.

Acts as a senior consultant to managed staff, providing guidance on prioritization of projects and tertiary support for IT incidents as needed.

Provide hardware support in the conceptualization, development and implementation of multiple, interlinked systems and programs. This person is generally responsible for maintaining compliance in device security, network monitoring and PC maintenance including life cycles.

Supervise, assign, evaluate, and support the work of assigned staff, including performance management, training, scheduling, and professional development

Coordinate Pathology IT operations, projects, and priorities to support laboratory, departmental, and enterprise goals

Recommend and implement IT solutions, equipment configurations, workflows, and process improvements that enhance laboratory operations and support Lean practices

Participate in quality assurance, regulatory compliance, and continuous improvement initiatives for laboratory and Pathology IT systems

Support the selection, evaluation, implementation, and ongoing support of laboratory analyzers, instruments, devices, applications, and related IT infrastructure

Review vendor device and instrument specifications to ensure compatibility with enterprise networking, application, security, and operational requirements

Lead or support major incident response, operational issue resolution, application coordination, and on-call coverage for team responsibilities

Maintain operational resources, including hardware, networking supplies, cabling, consumables, software/application packages, and related inventory

Collaborate with directors and leadership on budget planning, staffing projections, resource needs, and project prioritization

Represent the division in departmental, enterprise, regional, and policy planning meetings with faculty, medical staff, leadership, vendors, and IT partners

Ensure compliance with institutional policies, equal opportunity employment practices, employee safety programs, and applicable regulatory and licensing requirements

Administer and support Pathology Service Now workflows, service requests, and related operational processes

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Excellent troubleshooting and communication skills

Bachelor's degree or equivalent or equivalent combination of education, certification, and experience

7 or more years job experience in a large hospital system

Progressive experience supporting IT systems, laboratory systems, clinical applications, or healthcare technology operations.

Experience supervising, training, or leading technical or operational staff

Ability to work collaboratively with technical teams, clinical staff, faculty, vendors, and leadership

Experience in Pathology, laboratory medicine, or clinical informatics

Familiarity with Lean principles, continuous improvement, or process improvement methodologies

Experience with Service Now administration or ticketing/workflow platforms

Experience supporting laboratory instruments, middleware, LIS/LIMS systems, networked devices, or enterprise clinical applications

Experience with regulatory or accreditation standards such as CAP, CLIA, HIPAA, Joint Commission, or other applicable healthcare requirements

Prior management experience in an academic medical center, hospital, clinical laboratory, or enterprise IT environment

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over…