Systems Architect - Senior​/Intermediate

Job Summary

Michigan Medicines Health Information Technology & Services (HITS) Department seeks a System Architect Senior to fill the role of an Epic Client Systems Administrator (ECSA) on our MiChart Application Infrastructure team within the Enterprise Technology Services (ETS) division. The team supports application infrastructure for both project initiatives and operational tasks for the MiChart implementation of Epic's Electronic Health Record (EHR) system.

Under general supervision you will be responsible for installing, configuring, and upgrading all Windows Server-based components for Epic's application services such as Hyperspace Web, WebBLOB, Epic Print Service, Interconnect, archiving, BCA, BCAWeb, Epic Care Link, faxing, letters and the MiChart patient and provider portals. Integration set‑up for all Windows Server based Epic applications and services including the build and configuration in the Epic database.

In this position you will analyze, develop and implement best practices and provide production support for the Epic‑based EHR system to ensure we maintain a reliable, secure and responsive system. You are expected to make significant positive impacts on how Michigan Medicine operates and provides care for patients.

In this role, you will supplement Epic solutions with custom‑developed utilities that enhance and extend the technical management of the system and support end‑user data management needs. You will leverage enterprise technologies, with Epic data and processes as a core component, but you will also consider all available products, technologies and services within the domain.

As an expert in the Epic Windows and Web Services you must be familiar with other Epic modules considered relevant and have substantial knowledge of network concepts and Windows operating systems. Familiarity with Unix systems is a plus.

You will be expected to support our migration of the entire Epic ecosystem to the Azure Cloud as well as combining three independent Epic systems into a single instance.

This position requires the ability to work in a fast‑paced and complex environment. It demands a combination of exceptional technical knowledge/skills, excellent people and communication skills, and the ability to think critically. You will provide guidance and training to more junior staff, and will be required to perform occasional evening and weekend work for system patching and upgrades, as well as participate in an on‑call support rotation.

• Support Epic application/system upgrades and patching.
• Expertise supporting and troubleshooting Windows Server OS and interactions with application system support.
• Support and enhance processes for running Epic system in the Azure Cloud.
• Install/configure IIS based applications. Install/renew TLS certificates.
• Troubleshoot Windows OS with Sys Internals tools (procmon), Wireshark, perfmon/resource monitor, etc.
• Utilize Splunk search queries to help troubleshoot and find difficult problems.
• Setup/support network load balancing using Netscaler and/or F5.
• Support PCI compliance.
• Write and support scripting solutions for managing services and automating tasks.
• Support and manage NTFS file share permissions.
• Review, manage and deploy updates and new software from Epic.
• Coordinate with Enterprise Infrastructure teams for server, SAN, Security and Cluster configuration settings.
• Troubleshoot end‑user device configuration issues.
• Troubleshoot and support 3rd party integrations.
• Troubleshoot and support device integration with MiChart including paper scanners, barcode scanners, eSignature pads and related drivers, scan formats, etc.
• Troubleshoot and support MiChart printing and print types, including client‑side, server‑side, and local printing, ZPL and rich text label printing.
• Participate in the On‑call rotation.
• Performs other related duties as required.

• Work with the Application Coordinators to resolve problems.
• Review and diagnose error logs associated with High Availability/Clustering/Load Balancing and the Epic services.
• Troubleshoot hardware and operating system messages.
• Develop…