DevOps Engineer

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations).

Through curricular innovation, tools for student success, and educational research and analytics, the University of Michigan is building the future of education. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To realize our vision, we make it our mission to collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.

About the Technology Infrastructure and Support Team

The TIS team builds and maintains the robust technology foundation that enables innovation at the Center for Academic Innovation. We ensure the reliability, scalability, and security of the CAI''s media, IT, and learning infrastructure, supporting everything from studio production and XR experiences to course platforms and internal systems. Our work spans Michigan Online infrastructure, AV systems design, IT support, media asset management, cloud storage, cybersecurity, and disaster recovery planning.

We collaborate closely with Creative Studios, Operations, and product engineering teams to deliver seamless technical experiences for learners, faculty, and staff. Whether designing resilient workflows, managing cross-functional support models, or piloting next generation tools, the TIS team plays a critical role in advancing CAI''s mission at scale.

For more information, please visit our website:

• Support the reliability, availability, and day-to-day operation of CAI?s application and platform environments, including Michigan Online systems
• Help administer and improve CAI''s Open Shift-based application environments and related hosting infrastructure
• Build, maintain, and improve CI/CD pipelines and Git Hub-based deployment workflows in collaboration with development teams
• Implement and support monitoring, alerting, and observability practices across infrastructure and applications to reduce downtime and improve incident response
• Assist with infrastructure automation, configuration management, and operational standardization across AWS and other hosting environments
• Own and evolve CAI''s observability approach for independently managed infrastructure and applications, including monitoring, alerting, logging, dashboards, and incident-response visibility, in coordination with shared university platforms where appropriate.
• Support security-related operational controls, including access management, credential handling, system hardening, and vulnerability remediation. Ensure the CAI infrastructure remains secure by adhering to and promoting industry standards and best practices.
• Create and maintain clear technical documentation, runbooks, and operational procedures to improve transparency and resilience
• Support testing, troubleshooting, and continuous improvement of development and ephemeral environments
• Partner with application development, compliance, and data teams to ensure infrastructure requirements and implementations are aligned with the cross-cutting needs of CAI

The Center for Academic Innovation at the University of Michigan is seeking a qualified Dev Ops Engineer to support the reliability, security, scalability, and operational maturity of CAI''s application and platform environments. Reporting to the Director of Technology Infrastructure and Support, this role will help manage and improve the systems that support Michigan Online and other CAI initiatives. The ideal candidate brings strong technical skills in cloud and platform operations, infrastructure automation, CI/CD, and observability, along with a practical, collaborative approach to problem solving and documentation.

This role works across a technology stack that includes AWS, Open Shift, Linux-based environments, Git Hub, CI/CD pipelines, monitoring and alerting platforms, databases, and application environments that support CAI?s digital learning platforms.

• Bachelor''s degree in computer science, information technology, software engineering, or a related field, or equivalent combination of education and experience
• 3 or more years of professional experience in Dev Ops, cloud infrastructure, platform engineering, systems administration, or a closely related area
• Experience supporting cloud or hosted application environments in a production setting
• Experience with container platforms such as Kubernetes or Open Shift
• Experience with Git Hub, CI/CD pipelines, deployment automation, and source control workflows
• Demonstrated experience designing and operating infrastructure using infrastructure as code, including Terraform, with responsibility for observability,…