CORE Technical Specialist II

Reports to:

Executive Director of Instructional Technology

Provide technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network devices, cameras, phones, audio and projection systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide first-line technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.
• Provide training to technical staff, building personnel and at district professional development days.
• Participate in or lead projects and technical system implementations as needed.
• Monitor the daily status of technology infrastructure in assigned support area(s).
• Maintain technology inventory for assigned support area buildings.
• Assist teachers with the use of technology in the classroom.
• Provide basic account management for email and other technical systems.
• Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed.
• Troubleshoot software and hardware problems and perform common hardware repairs.
• Troubleshoot basic network problems such as switches, cards, cabling and software.
• Provide support for administrative and instructional software applications.
• Install, upgrade, repair and maintain district hardware, software and other peripherals.
• Install and/or troubleshoot MacOS, iOS, Windows & ChromeOS applications.
• Create, maintain and deploy software images and deployment applications.
• Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors.
• Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.
• Coordinate vendor needs as directed by the Executive Director of Instructional Technology
• Keep up-to-date on current technology tools in K‑12 education and provide training as needed.
• Assist as needed in preparing and testing technology necessary for building presentations after hours (i.e.. Curriculum nights, Parent meetings, etc).
• Attend training sessions and technology staff meetings.
• Write technical instructions for job aids, email instructions, help ticket responses, reference documentation, etc.
• Other duties as assigned.

This position requires regular and reliable attendance onsite to successfully perform the essential functions of this job.

• Associates Degree or certification in a computer related field
• ACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experience
• Familiarity with MacOS, iOS, Windows, ChromeOS and Android
• Experience providing first level technical support as it relates to district technology (preferably in an educational setting)
• Experience with installation, upgrade, repair and maintenance of computer software, hardware, and peripherals, both on standalone and network systems
• Ability to solve problems efficiently and produce a viable solution
• Understanding of networking concepts
• Experience working with wireless technologies
• Experience with troubleshooting sound systems
• Commitment to maintaining a high level of customer service
• Ability to work effectively with staff and students at their skill levels
• Effective communication, problem solving, multi‑tasking, and organizational skills
• Capacity to thrive in a team‑oriented environment
• Ability to train and support staff and students in the use of educational technologies
• Ability to adapt and learn new technologies needed to support staff and students
• Excellent interpersonal skills
• Self‑directed, self‑motivated and ability to work with interruptions
• Show attention to…