Implementation Lead - Softeon WMS

Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies.

We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that's aligned to the customer's business objectives and supply chain initiatives.

What to expect…

The Softeon WMS Implementation Lead is responsible for the successful implementation, configuration, testing, training, and support of Softeon Warehouse Management System (WMS) solutions for new and existing client sites.

* This role serves as a functional and technical leader, ensuring projects are delivered consistently, on time, and aligned with customer requirements and business objectives.

* This is an opportunity to lead complex WMS implementations, work directly with customers to solve supply chain challenges, and drive operational excellence through technology-enabled solutions.

* You will play a critical role in delivering successful projects while helping organizations optimize their warehouse operations and supply chain performance.

* This role is Remote, with up to 50% travel in the US & Canada.

Key Responsibilities:

Solution Implementation & Delivery

* Lead end-to-end WMS implementations, including system setup, configuration, testing, training, go-live, and post-production support.

* Analyze customer requirements and business processes to design and deliver effective supply chain solutions.

* Develop, document, and optimize workflows, operational procedures, and standard operating procedures (SOPs).

* Facilitate User Acceptance Testing (UAT), troubleshoot issues, and support successful solution adoption.

* Provide ongoing technical and functional expertise throughout the project lifecycle.

Project Leadership & Planning

* Contribute to project planning, effort estimation, timelines, and resource requirements.

* Track project progress, labor utilization, and implementation activities against project plans.

* Prepare and deliver project status updates to leadership, stakeholders, and project teams.

* Lead internal initiatives and mentor implementation team members to promote best practices and standardization.

Solution Design & Consulting

* Recommend configuration strategies and solution designs that meet customer needs and maximize business value.

* Partner with customers, business stakeholders, and product teams to evaluate requirements, identify opportunities, and develop scalable solutions.

* Support software demonstrations, solution reviews, and implementation cost estimates.

* Act as a subject matter expert on Softeon WMS capabilities, implementation methodologies, and industry best practices.

Training & Customer Success

* Deliver training to users, customers, and project teams at all organizational levels.

* Ensure customers are prepared for deployment through effective communication, documentation, and knowledge transfer.

* Build strong customer relationships and provide exceptional service throughout implementation and support engagements.

Required Skills &

Competencies:

* Strong expertise in Warehouse Management Systems (WMS), supply chain operations, and logistics processes.

* Excellent analytical, troubleshooting, and problem-solving skills.

* Strong project planning, organization, and time management abilities.

* Exceptional communication, presentation, and documentation skills.

* Ability to influence stakeholders and drive decisions in a matrixed environment.

* Customer-focused mindset with a commitment to delivering high-quality solutions.

* Proven ability to balance multiple priorities and perform effectively in fast-paced implementation environments.

* Proficiency with Microsoft Office, Visio, and project management tools.

Qualifications:

* Bachelor's degree in Business, Supply Chain, Information Technology, or a related field.

* 7+ years of experience implementing and supporting enterprise business systems, preferably WMS…