Salesforce Technical Solution Architect – Platform Developer | Professional Services, POCs

Location

Candidates must be located within commuting distance of Ann Arbor, MI. During onboarding, this role requires in‑office collaboration approximately 2–3 days per week. Following onboarding, on‑site presence becomes occasional and is typically limited to periodic team collaboration, meetings, and company events.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Salesforce Technical Solution Architect – Platform Developer I | Professional Services, POCs & Implementation. The Solution Architect plays a critical role in designing, configuring, and delivering solutions across onboarding, professional services, and custom implementations. This hands‑on, customer‑facing position ensures clients realize value quickly through scalable architecture, clear guidance, and seamless deployment experiences.

• Solution Design & Architecture

  Lead technical solution design during onboarding, professional services, and technical support engagements.

  Translate customer requirements into scalable configurations and Salesforce‑based solutions.

  Configure and implement templates, workflows, and integrations using Apex, Flows, LWCs, and other Salesforce technologies.

  Troubleshoot and resolve issues during implementation and post‑sale production usage to ensure high‑quality delivery.

  Document requirements, technical specifications, and completed solutions for internal continuity.

  Maintain and expand a solution catalog and best‑practice architecture patterns.

• Customer‑Facing Delivery & Enablement

  Serve as a trusted advisor by simplifying complex technical concepts for both technical and non‑technical audiences.

  Deliver customer training and enablement during and after implementation.

  Provide proactive and reactive guidance on best practices.

  Participate in POCs, solution demonstrations, and scope definition for Statements of Work.

  Support customers through go‑live, adoption, and long‑term success.

• Cross‑Functional Collaboration

  Work closely with Customer Success, Sales, Product, Support and Engineering to ensure smooth handoffs, identify risks, and resolve technical challenges.

  Surface customer insights, technical gaps, and enhancement requests to inform the product roadmap.

  Represent the customer perspective in discussions on scalability, usability, and feature development.

  Partner with Sales on technical feasibility assessments and level‑of‑effort estimates.

  Partner with Support and Engineering on post‑sale production use case optimization.

  Partner with Product on backlog and roadmap prioritization based directly on customer feedback.

• Process Improvement

  Contribute to improving onboarding and implementation processes to enhance consistency, efficiency, and time‑to‑value.

  Contribute to product prioritization through direct input based on 1:1 customer interactions.

  Help refine internal tools, documentation, and delivery methodologies as the team scales.

• External Representation

  Represent at customer onsite visits and industry events such as Dream force and Salesforce World Tours.

• Bachelor's degree required (Engineering or Technical discipline preferred).
• Salesforce Certified Platform Developer I or higher required.
• 3–7+ years of experience in Salesforce consulting, professional services, solution architecture, technical consulting, onboarding, or implementation roles.
• Deep Salesforce platform expertise with hands‑on development experience using Apex, Lightning Web Components (LWC), Flows, SOQL, Visualforce, automation, and platform best practices.
• Ability to personally design, configure, develop, troubleshoot, and deliver Salesforce solutions; not a purely advisory architecture role.
• Experience translating business requirements into scalable Salesforce‑based technical solutions.
• Experience leading customer discovery sessions, gathering requirements, and identifying business needs beyond stated requirements.
• Experience working directly with external customers in a consultative, customer‑facing capacity.
• Experience with Salesforce integrations, including REST/SOAP APIs, OAuth, platform events, middleware concepts, and external systems.
• Strong understanding…