Network Conversion Technicial

Job Overview

The right candidate should have experience working in an IT Support role (helpdesk and/or desktop support) and possess sufficient hardware/software knowledge to work over the phone, guiding in-store contacts through remote conversion to the new network and conducting test orders to validate successful conversion. The role follows a detailed, documented process with prewritten scripts/automation; attention to detail and excellent communication skills are essential.

This team works Monday-Friday from 12:30 PM to 11:30 AM, with an hour unpaid lunch. Start times may shift to 1:30 PM or 2:30 PM after training, depending on demand. Each employee is expected to convert three stores per night, with conversions estimated to take three hours.

• Desktop support
• Troubleshooting
• Customer-service oriented

Contract position based out of Ann Arbor, MI.

$20.00 – $20.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Ann Arbor, MI.

June 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.