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Senior Manager, Incident Management
Job in
Ann Arbor, Washtenaw County, Michigan, 48103, USA
Listed on 2026-06-30
Listing for:
Summit Funding, Inc.
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Leading a high-performing team, the full-time Senior Manager, Incident Management will oversee the "Order-to-Cash", "Procure-to-Pay", and "Record-to-Report" life cycles, ensuring the resilience and observability of a global SaaS ecosystem while working remotely.
Key responsibilities- Lead, mentor, and develop a team of Site Reliability Engineers (SREs) to foster a culture of accountability and continuous learning
- Transition incident management from reactive support to proactive engineering aligned with Finance and Supply Chain digital transformation initiatives
- Own the Major Incident Response process and lead Root Cause Analysis (RCA) efforts to improve operational efficiency
- 8+ years of experience in SRE, Dev Ops, or Production Engineering, including 2+ years in a management role
- Strong understanding of Order-to-Cash or Procure-to-Pay cycles and their impact on business operations
- Experience managing enterprise ecosystems such as Net Suite, SAP, or Workday
- Proficiency in networking, identity management, and endpoint management
- Familiarity with observability tools like Datadog, Splunk, or New Relic
Position Requirements
10+ Years
work experience
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