Managed Service Specialist
Listed on 2026-07-01
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Managed Service Specialist
Welcome to Mann IT, where we lead the charge in IT managed services! Our innovative and comprehensive solutions empower organizations to thrive in the digital era. With a commitment to kindness and customer satisfaction, our team of skilled customer service technicians is dedicated to excellence and innovation.
Position Overview:
Join the Mann IT family as a Managed Service Specialist and be the hero our clients need! If you're a proactive, tech-savvy individual who loves solving problems and making people smile, this is the perfect role for you. Dive into a world where you'll tackle on-site troubleshooting, handle help desk tickets like a pro, and take on exciting projects. Plus, you'll get to learn and master new technologies, including the latest in cybersecurity tools and strategies.
Your Superpowers:
Be the friendly face our clients can count on, listening with empathy and patience.
Perform superhero-level on-site installations of hardware, software, and network systems.
Respond to help desk tickets with lightning speed and efficiency.
Keep meticulous records of your on-site installations and configurations.
Collaboration:
Work with our dynamic team to solve complex technical puzzles and create innovative solutions.
Education:
Offer basic training to end-users on shiny new IT systems and technologies.
Physical Requirements:
- Lift and carry up to 20 pounds of equipment (channel your inner superhero!).
- Perform tasks that may require bending, stooping, and reaching.
- Occasionally climb ladders and use lift equipment.
- Spend most of the day standing while on-site.
- Complete other exciting tasks as assigned by management.
Qualifications:
- Minimum of 1 year of experience in IT support, on-site installations, and help desk functions.
- Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools.
- Familiarity with PSA software for managing time and tickets (e.g., Connect Wise, Auto Task).
- Strong knowledge of operating systems, networks, and IT security.
- Excellent communication and interpersonal skills, with an emphasis on patience and humility.
- Ability to work independently and as part of an awesome team.
Perks:
- Unlimited vacation! That's right, take the time you need to recharge and come back ready to rock.
- Unlimited Sick and Mental - because we believe that when you're at your best, both mentally and physically, you can do your best work. Take the time you need to recharge and come back stronger, knowing that your health always comes first.
A Quick Note About Timing:
We might not have an exact opening with your name on it today—but that doesn't mean we won't tomorrow. We're actively building a pipeline of talented people we can call on as our team grows. Think of this as your chance to get on our radar early. If you're a good fit, we'll keep the conversation going! Mann IT is an equal-opportunity employer.
We celebrate diversity and encourage candidates from all backgrounds to apply. Ready to embark on this adventure with us? Apply now and let's make IT magic together!
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