Lead IT Consultant

What’s behind one of the world’s top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and talented colleagues who want this to be the best pizza company in every neighborhood.

And, we’re having fun doing it! Whether debuting technology firsts, or creating delicious new menu items, we’re dedicated to our customers and focused on making great pizza and more in approximately 11,250 stores in 75 markets around the world.

(20%) Operational Training

Develop overall strategy to implement DPII IS tools’ training requests

External
:

Develop and/or restructure IS tools for International markets and provide ongoing support and analysis for effective utilization of these tools

Train markets on how to effectively use data gathered in Pulse Web Reporting (PWR), Pulse, Online Ordering, PWR OER, Blueprint for Profit, High Performance University, International Online Ordering (OLO) and other IS solutions to improve their store operations

Develop a training strategy for DPII IS tools and Pulse modules

Create a plan to support the training strategy

Develop the materials required for the training plans with Manager – Training & Global Support Services to ensure compliance with country specific information

Collaborate with international management to determine a training schedule for store team members

Record results to establish training baselines

Partner with Manager - Training & Global Support Services to provide actual training modules for both Domestic and International requests

Develop hardware and infrastructure training modules

Internal:

Develop IS tools for DPII field personnel and provide ongoing support and analysis for effective utilization of these tools

Partner with Pulse Care managers to review current training needs

Develop training modules specific to Pulse Care requests

Assist with best practices review for Level 1 and Level 3 technicians

Collaborate with international management to determine a training schedule for DPII field personnel

(20%) Communicate with International Markets

Maintain open communication with area leaders and “In-Country” personnel

Weekly calls with Area Leaders to get updates

Respond to questions and concerns from operations or IT personnel

Discuss DPII IS solutions’ software needs, hardware needs and associated costs with potential new customers or existing customers

Organize and manage PULSE and other IS solutions’ rollout schedule with in-country personnel

Troubleshoot and resolve reported issues

Support the process that provides successful development, testing and deployment of all new IS systems’ product hardware and software to the international store community including:

Maintain positive relationships with all applicable department teams members to ensure accurate and timely delivery

Work with third party vendors (when applicable) to ensure the current processes are maintained and ensure vendor relationships are preserved

Test all new software products thoroughly and provide test results to Operations Technology Coordinator and IS Engineering teams

Escalate any product issues to Project Coordinator and Management for prioritization

(20%) New Market Configuration and Training with International Markets

Travel to international locations and:

Train IT staff on DPII IS solutions’ configurations and setup

Train IT staff on basic support and system use

Train Office staff on DPII IS solutions’ use and reporting

Train in store personnel on DPII IS solutions’ use

Train DPII field personnel on IS solutions’ use

Assist in translating IS tools’ to native languages

Work through issues and communicate with Development as needed

(15%) On Site Support

Travel to international locations when requested by the customer or as needed

Provide consultation and/or support as needed on:

Requirements gathering for new requests

Assistance for new store growth

Assistance with upgrades/conversions

Additional training as needed

Training on Pulse, Pulse Web Reporting (PWR), PWR OER, international online ordering (OLO), Blueprint for…