Technical Assistant, IT​/Tech

REPORTS TO:

Executive Director of Instructional Technology

Provide technical support to district faculty, staff and students in the use of all district technology including, but not limited to computers, tablets, software, hardware, peripherals, printers, copiers, scanners, network, cameras, phones, audio and projection systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide first-line technical support to district faculty, staff, and students in the use of all district technology.
• Provide training to building personnel and at district professional development days.
• Monitor the daily status of technology in assigned support area.
• Maintain technology inventory for assigned support area buildings.
• Assist teachers with the use of technology in the classroom.
• Participate in technical system implementations as needed.
• Manage assigned district help desk requests and provide assistance on all district technologies to staff and students as needed.
• Troubleshoot software and hardware problems and provide minor hardware repairs.
• Troubleshoot basic network problems such as switches, cards, cabling and software.
• Provide support for administrative and instructional software applications.
• Install software and hardware upgrades.
• Identify, research and resolve technology-related problems; troubleshooting building problems thoroughly before forwarding to next tier of support or vendors.
• Install and/or troubleshoot MacOS, iOS, Windows & ChromeOS applications.
• Troubleshoot and fix printing, wireless, sound, copier and phone-related issues.
• Keep up-to-date on current technology tools in K-12 education and provide training as needed.
• Assist as needed in preparing and testing technology necessary for building presentations after hours (i.e., curriculum nights, parent meetings, etc.).
• Attend training sessions and technology staff meetings.
• Write technical instructions.
• Other duties as assigned.

• Associate’s Degree or certification in a computer-related field.
• ACHDS, ACTC, ACMT, MCP, A+ Certification or equivalent experience.
• Familiarity with MacOS, iOS, Windows, ChromeOS and Android.
• Experience providing first level technical support as it relates to district technology (preferably in an educational setting).
• Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals on standalone and network systems.
• Ability to solve problems efficiently and produce a viable solution.
• Understanding of networking concepts.
• Experience working with wireless technologies.
• Experience with troubleshooting sound systems.
• Commitment to maintaining a high level of customer service.
• Ability to work effectively with staff and students at their skill levels.
• Effective communication, problem solving, multi-tasking, and organizational skills.
• Capacity to thrive in a team-oriented environment.
• Ability to train and support staff and students in the use of educational technologies.
• Ability to adapt and learn new technologies needed to support staff and students.
• Excellent interpersonal skills.
• Self-directed, self-motivated and ability to work with interruptions.
• Show attention to detail and follow through.
• Willingness to continue to renew and add certifications.
• High level of personal integrity and sensitivity to confidential information.
• Willingness to travel between buildings.
• Ability to lift a minimum of 50 lbs. and service ceiling mounted devices.
• Additional qualifications as determined by the Board of Education.

• Ability to flex hours in the evening as needed for support.
• Ability to lift 40-50 lbs. repeatedly through the day.
• Ability to load and unload trucks for delivery and pick-up.
• Ability to troubleshoot and repair mechanical devices and technology devices (e.g., charging carts).

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before parents, staff and students.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to operate a personal computer and use Word, Excel and database programs. Ability to develop effective working relationships with students, staff and the school…