Senior Business Systems Analyst

Location: Ann Arbor, MI Salary: $55.00 USD Hourly - $60.00 USD Hourly Description:
Our client is seeking a Senior Business Systems Analyst to support a high-profile, enterprise-wide credentialing system replacement initiative. This individual will serve as a key liaison between business stakeholders, technical teams, and third-party vendors to ensure successful implementation and integration of a new credential management platform across the organization.

The ideal candidate will have extensive experience supporting large-scale enterprise software implementations, facilitating business process transformation, documenting complex requirements, and coordinating cross-functional initiatives within a healthcare or similarly regulated environment.

Key Responsibilities:

• Gather, analyze, and document current-state business processes, workflows, system integrations, and data flows.
• Lead future-state process design for complex cross-functional and enterprise-wide business operations.
• Facilitate requirements gathering sessions and stakeholder workshops with business, technical, and vendor teams.
• Translate business needs into detailed functional requirements and actionable project deliverables.
• Define and document integration requirements between the credential management platform and enterprise systems, including Epic and Identity & Access Management (IAM) solutions.
• Partner with technical architects, developers, business leaders, and third-party vendors throughout the implementation lifecycle.
• Identify project risks, dependencies, and potential impacts across enterprise systems and business processes while recommending mitigation strategies.
• Support solution design, implementation planning, testing activities, and deployment readiness.
• Ensure project documentation is accurate, complete, and aligned with organizational standards.
• Communicate project status, issues, and recommendations to project leadership and key stakeholders.

Required Qualifications:

• 7+ years of Business Systems Analysis experience supporting enterprise software implementations.
• Proven experience leading requirements gathering and business process analysis for large-scale enterprise initiatives.
• Experience documenting current-state and future-state workflows and business processes.
• Strong understanding of enterprise system integrations and cross-functional business processes.
• Experience working with executive stakeholders, business users, technical teams, and third-party vendors.
• Demonstrated ability to identify risks, dependencies, and implementation impacts.
• Excellent communication, facilitation, documentation, and analytical skills.

Preferred Qualifications:

• Experience supporting healthcare organizations or healthcare IT initiatives.
• Experience with Epic implementations or integrations.
• Knowledge of credentialing, provider lifecycle management, or credential management systems.
• Familiarity with Identity & Access Management (IAM) concepts and enterprise application integrations.
• Experience working within Agile or hybrid project delivery environments.

Ideal Candidate Profile:
This role is best suited for a senior-level Business Systems Analyst who has successfully supported enterprise platform implementations from planning through deployment. Candidates should be comfortable collaborating across multiple business units, managing complex stakeholder relationships, and driving business process improvements in highly visible, enterprise-scale initiatives.

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