Business Systems Analyst Senior

Business Systems Analyst Senior

Reporting to the Director of Application Services, the Business Systems Analyst Senior works closely with Ross staff, Ross IT and subject matter experts on software integration and configuration projects focused primarily on CRM (customer relationship management) applications. The role provides strategic analysis and technological expertise to identify current and emerging business issues and create high impact business intelligence solutions using Salesforce and data from other Ross platforms.

The position implements solutions for system improvements while ensuring seamless integration with existing systems, develops standard and custom reporting, and coordinates with project and end user governance on configuration of key systems. The role delivers excellent customer service and interacts in a highly effective manner with other team members, users, and management.

This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

• Participate in evaluating current and new system solutions and make strategic technical recommendations for system enhancements and extensions with the Project Manager and Salesforce Lead Administrator.
• Analyze the impact of policy and process decisions on current and proposed processes.
• Collect and analyze strategic business requirements and develop strategies to address needs.
• Work with Ross units to develop detailed project plans, milestones, business & functional requirements for project implementation, including use cases and user stories.
• Lead problem analysis, troubleshooting, and resolution for system-wide issues.
• Guide and train other business analysts and developers in Ross IT in how to use Salesforce processes and data to achieve business needs for the school.
• Assist Ross unit staff in effectively implementing Salesforce for their business needs.
• Serve as a technical liaison/consultant to U?
  
  M ITS, Ross IT/Salesforce Governance Committee, and external vendors in designing, implementing and maintaining products used by Salesforce for the school.
• Support the University-wide vision of a CRM Enterprise Solution by developing partnerships across campus for knowledge exchange and coordinated efforts.

• Develop and run custom queries to obtain specialized data to better manage day‑to‑day processes and in response to requests.
• Develop methods to enable staff to independently obtain real‑time, formatted reports using technology tools and products (e.g., Tableau, Salesforce Reports, Business Intelligence, M‑Reports, data warehouse products).
• Work closely with Ross functional staff and Marketing and Communications to define models that incorporate data relevant to their work processes and strategic goals.
• Provide ongoing strategic consulting and expertise in Salesforce data analysis, communications and reporting.

• Generate training documentation for CRM end‑users for departmental processes.
• Ensure end‑user adoption through developing and delivering ongoing training.
• Implement and manage internal communication channels to encourage user communication.

• Manage, troubleshoot and develop new scripting processes to automate data entry, reduce duplicate Salesforce records, and increase the availability of useful data.
• Engage in online and classroom training opportunities to expand and extend technical and leadership skills.

• Bachelor's degree and at least 5 years of business analyst experience, or an equivalent combination of education and experience.
• Experience in gathering, translating, prioritizing and documenting detailed business & functional requirements; conducting user acceptance testing and end user training.
• Ability to assess the impact of new requirements for project implementation on all upstream and downstream applications, systems and processes.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous…