Course Operations Specialist Senior

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations).

• Evaluate and communicate the status of a subset of programming and data science courses within the Center for Academic Innovation's portfolio of online learning experiences.
• Administer assigned courses to ensure appropriate support for learners and faculty.
• Identify the need for and lead the development, quality review, and implementation of course updates.
• Continuously maintain in-depth knowledge of rapidly evolving key learning platforms (e.g., Coursera, Canvas, edX).
• Provide timely consultation, implementation, and course‑building support across teams, throughout the entire lifecycle of a course.
• Collaborate with design teams in the creation of courses to ensure appropriate integration of the technical components and programming features.

• Troubleshoot, triage, and categorize bugs, technical problems, suggestions, and issues that come in through learner support channels.
• Determine the complexity and priority of any bug or technical problem, and delineate the responsibility for resolving it.
• Facilitate discussion forum activities and in‑course learner communications across multiple self‑paced courses with global audiences.
• Prepare and communicate timely, relevant status updates on ongoing concerns to learners, team members, and other stakeholders.
• Facilitate and assist cross‑functional teams designing new models and tools to create and enhance learning experiences across the CAI portfolio.

• Solicit, support, and manage course iteration projects with faculty and design team members.
• Provide faculty partners with periodic updates on course and learner performance.
• Respond to faculty partner inquiries about the status or performance of their courses.
• Collaborate with faculty partners to update courses and resolve issues on learning platforms.
• Guide faculty partners through the course iteration planning and implementation process.
• Support project transitions and handoffs by creating and disseminating debrief documentation.
• Prepare materials and resources to foster productive online learner engagement at scale (e.g., a discussion forum toolkit for course teams).

• Deliver timely and relevant status updates related to ongoing concerns related to course operations to learners, team members, and other stakeholders.
• Lead, refine, and socialize team processes.
• Collaborate with external platform support teams to investigate and resolve learner and technical issues.
• Share insight from our learner engagement and support models with the global online learning professional community through documentation and conference presentations.
• Share insights with cross‑functional team members on building and improving learning experiences and workflow processes.
• Manage and supervise part‑time staff in courses and/or student fellows.
• Manage and supervise Course Operations Specialist team members, as assigned.
• Support recruitment, hiring, and onboarding of new staff members within the Course Operations team.

• Bachelor's degree in Computer Science, Data Science, Information Systems, or equivalent education.
• 3+ years of experience using Python programming in an educational setting or equivalent combination of experience in computer science, educational technology, and instructional design.
• 2+ years of project management experience.
• 2+ years of personnel management and supervision experience.
• Ability to write, debug, and implement code in Python.
• Familiarity with the Jupyter notebook development environment, Git and Git Hub, Docker containers, and Docker images.
• Pedagogical knowledge of online and hybrid instruction.
• Experience implementing and managing programming courses in Learning Management Systems (LMS) such as Canvas, Coursera, edX or other educational platforms.
• Demonstrated…