Windows Systems Engineer

# Windows Systems Engineer University of Michigan Ann Arbor, MIFull-Time Jul 24, 2026

Information Technology##

Job Description ##

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.## Who We Are The EDEM team manages a fleet of over 45,000 Windows devices across Michigan Medicine (the academic medical center of the University of Michigan).

EDEM?s mission is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices.##

Job Summary Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

The HITS Enterprise Device Engineering and Management (EDEM) Team is seeking a highly talented, customer and result driven engineer to help manage its fleet of Windows and IGEL endpoints. Responsibilities of this role include:
* Engineering and troubleshooting of managed endpoint solutions.
* Maintaining the health and compliance of the managed endpoint fleet.
* Assisting with Service Desk, Device Support, and complex customer issues.
* 24x7 on-call support## Responsibilities You should have experience managing Windows endpoints with SCCM and Intune, as well as application packaging using relevant tools to package, deploy, and troubleshoot software. You will possess a broad understanding of supporting the Windows desktop operating system in an enterprise environment. You will have strong analytical skills and experience with ITIL-based tools such as Service Now.

You will be a driven individual constantly in search of ways to reduce operational overhead and improve efficiencies using incident trend analysis. You will have exceptional interpersonal and communication skills as well as a strong desire to resolve issues in a timely manner and with great care toward the customer.##

Required Qualifications
* Bachelor's Degree in Computer Science or a related field, or combination of education and experience.
* 3-5 years of experience supporting Windows operating systems, including management, troubleshooting, and general product lifecycle management in a diverse enterprise environment
* Ability to manage multiple priorities simultaneously## Desired Qualifications
* Working knowledge of / experience with endpoint management technologies, preferably Microsoft Intune, MECM/SCCM and Group Policy.
* Intermediate familiarity with IGEL/Linux environments.
* Working experience with software packaging tools (Flexera Admin Studio preferred) in conjunction with deployment setup, and monitoring via Microsoft SCCM and/or Intune.
* Ability to analyze deployment logs and resolve packaging or deployment-related issues efficiently.
* Strong Power Shell command-line and scripting abilities.
* Hands-on experience with Power Shell App Deployment Toolkit (PSADT).
* Experience with ITIL-based helpdesk ticketing systems (i.e., Service Now), for managing incidents, service requests, and change-control processes.
* Excellent analytical skills: the ability to interpret incident trends and draw conclusions, design solutions and make recommendations based on that analysis.
* Ability to create architectural and procedural documentation for technical and non-technical readers.
* Excellent communication (written and verbal) and organizational skills (attention to detail) with the ability to interact effectively with employees at all levels within the organization.
* Strong background in customer service, providing direct customer support.
* Time management skills to work with multiple projects at various stages of development.
* Ability to maintain a positive attitude while working in a dynamic, fast-paced environment.
* Certification in one or more Microsoft areas (i.e., MCSE).
*…