Implementation Engineer Job Ann Arbor area,Michigan USA,IT/Tech

OTAVA - Mid Michigan
OTAVA
5225 Exchange Dr
Flint, MI 48507, USA

OTAVA - HQ
OTAVA Headquarters
505 West Merril Street
Indianapolis, IN 46225, USA

OTAVA - Metro Detroit 1
OTAVA-Metro Detroit
6435 North Hix Road
Westland, MI 48185, USA

The Implementation Engineer is responsible for the technical execution of customer implementation projects across OTAVA’s cloud, infrastructure, backup, disaster recovery, networking, and security solutions.

Working closely with the Manager of Implementation, Solutions Engineering, Technical Services, and Customer Success teams, this role deploys, configures, validates, and documents customer environments while ensuring projects are delivered on time and according to design.

The Implementation Engineer serves as a technical resource throughout the implementation lifecycle and provides a smooth transition from project delivery into ongoing operations.

Responsibilities

Execute customer implementation projects according to approved Statements of Work.
Install, configure, migrate, and validate cloud and infrastructure solutions.
Perform implementation activities for compute, storage, networking, backup, disaster recovery, and security services.
Participate in project kickoffs and technical planning sessions.
Ensure implementation milestones are completed on schedule.

Technical Implementation

Deploy VMware, virtualization, storage, networking, and cloud infrastructure solutions.
Configure backup and disaster recovery environments.
Perform customer migrations with minimal disruption.
Execute system testing and validation before customer acceptance.
Troubleshoot implementation issues and coordinate resolution with Engineering teams.

Documentation

Update implementation runbooks and technical procedures.
Maintain project records within Jira and related project management tools.
Document customer configurations and operational handoffs.
Provide technical guidance throughout implementation projects.
Participate in customer meetings when required.
Communicate project status and technical risks.
Ensure customer expectations remain aligned with implementation scope.

Cross Functional Collaboration

Work closely with:
Solutions Engineering
Technical Services
Customer Success
Support successful transition from implementation into operational support.
Identify opportunities to improve deployment processes.
Recommend automation opportunities.
Assist with development of implementation standards and best practices.
Participate in knowledge sharing across engineering teams.

Experience

10+ years implementing enterprise infrastructure solutions.
Experience with managed services, hosting, or cloud providers.
Experience working on customer-facing technical projects.

Knowledge, Skills, and Abilities

VMware vSphere
VMware Cloud Foundation (preferred)
Windows Server
Networking fundamentals (DNS, DHCP, VLANs, Routing)
Storage technologies
Backup solutions (Veeam preferred)
Disaster Recovery
Active Directory
Security best practices
Strong troubleshooting skills
Ability to manage multiple concurrent implementation projects
Ability to work independently
Excellent organizational skills
Ability to prioritize changing workloads
Team-oriented mindset
Strong analytical thinking

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Certifications

One or more relevant industry recognized certifications:

VMware VCP
VCF certification
Veeam VMCE

What We Offer:

Competitive base salary ($ 115
-125 K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Come join us!

Qualifications Skills Behaviors

Motivations

Education Experience Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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