Customer Technical Program Manager, Vehicle OS

Customer Technical Program Manager, Vehicle OS Own the end-to-end customer-facing program for a flagship Vehicle OS project

Location: Ann Arbor, Michigan, United States

Compensation: $160, USD / year

Job Tags: Product

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy.

Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.;
San Diego;
Ft. Walton Beach, Florida;
Ann Arbor, Michigan;
London;
Stuttgart;
Munich;
Stockholm;
Bangalore;
Seoul; and Tokyo.

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We are standing up a dedicated, Detroit-based program team to deliver a flagship software program for a major global automotive OEM. We are looking for a Customer Technical Program Manager to own customer-facing program management, milestones, cross-functional coordination, and reporting, working directly with the customer’s program leadership and across Applied’s engineering organization.

This is a builder role on a new team. You will translate ambiguous customer requests into tracked, executable work, coordinate delivery across Applied’s capability-based engineering teams, and serve as a primary point of contact for the customer on schedule, risks, and dependencies. The role reports to the Customer Program Lead. This role is 5 days onsite in our Ann Arbor, MI office.

• Own the customer-facing program, define and maintain the program baseline including milestones, scope boundaries, risk register, and dependency map in alignment with the Statement of Work. Ensure program commitments are tracked with rigor and deviations are surfaced proactively
• Drive delivery coordination across Applied’s engineering organization through Engineering TPMs, managing cross-team dependencies and competing priorities across concurrent programs
• Serve as the primary interface to the customer’s program leadership and counterpart TPMs on all matters related to schedule, risk, and technical dependencies. Build and maintain trusted working relationships at the program level
• Own and operate the full program governance cadence across all recurring touchpoints with the customer and internal teams
• Define, own, and report program-side KPIs to the Customer Program Lead and internal stakeholders. Maintain a clear and accurate picture of program health at all times.
• Own resolution of program-level issues and decisions through structured escalation management, triaging issues by impact and urgency, driving resolution at the appropriate level
• Partner with onsite teams to ensure seamless integration of Applied’s product into the customer’s vehicle program. Own coordination and governance of all customer-facing field activities through the program

• 5+ years in technical program management within the automotive industry, ideally with hands‑on experience at an OEM or Tier‑1 supplier
• Strong customer-facing presence at director level; comfortable representing Applied Intuition independently with OEM program leadership and executive stakeholders
• Proven ability to coordinate delivery across multiple engineering teams, managing through prioritization frameworks and clear escalation discipline
• Technical depth sufficient to assess feasibility, interpret requirements, and engage engineers credibly across all software vehicle and integration domains
• Builder mindset: able to set up program structure from scratch on a newly formed team

• Prior experience in a startup or high‑growth environment
• Familiarity with automotive development standards (ASPICE, ISO 26262, AUTOSAR).
• Experience with defect management at scale and severity‑based…