Content Operations Lead

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.

ITHAKA is seeking a Content Operations Lead to support and advance operational excellence across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives. This role will ensure content is successfully received, prepared, validated, published, and maintained across multiple product lines, as well as coordinate and optimize content operations workflows, improve content quality and metadata integrity, and collaborate cross-functionally with internal teams and external partners to support scalable, sustainable operational outcomes.

In this role, you will serve as a subject matter expert on content operations standards and workflows while helping to drive process improvements, supporting strategic initiatives, and contributing to a culture of collaboration, adaptability, and continuous improvement.

• Coordinate and provide support for content operations workflows across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives, including handling daily processing tasks so that content is successfully made available on the platform consistently and in a timely manner.
• Drive operational improvements that strengthen content quality, metadata integrity, discoverability, and delivery outcomes across multiple product lines and content types.
• Investigate, assess, and resolve a range of content and data issues by balancing technical understanding, operational priorities, and stakeholder impact to deliver timely and sustainable resolutions; lead retrospective remediation efforts and operational cleanup initiatives, ensuring projects are appropriately scoped, prioritized, monitored, and successfully completed.
• Partner cross-functionally with platform teams, vendor teams, and other stakeholders to improve operational alignment, identify opportunities for automation and workflow optimization, and support successful execution of shared initiatives.
• Serve as a subject matter expert on content operations standards and workflows, translating operational concepts into actionable guidance for internal and external work partners.
• Develop and maintain operational documentation and process guidance that improve consistency and strengthen knowledge sharing within and across teams.
• Identify patterns and root causes across operational issues and implement process improvements that reduce recurring problems and improve long-term operational performance.
• Guide vendors and operational partners toward consistent quality standards by providing operational direction, feedback, training, and problem-solving support.
• Evaluate incoming content deliveries, workflow exceptions, and production risks to proactively identify issues and improve processing outcomes.
• Support operational readiness for new products, content types, and strategic initiatives by helping define workflows, quality expectations, automation opportunities, and implementation approaches.
• Follow digital accessibility requirements and implement accessibility best practices into daily work.
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
• Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust.

• Bachelor’s degree or equivalent combination of education and work experience.
• 2–4 years of experience in scholarly publishing, digital collections, electronic publishing, archives, or related operational environments.
• Strong understanding of content operations, digital publishing workflows, and content quality standards.
• Ability to think strategically about long-term process effectiveness while balancing day-to-day execution needs.
• Strong…