IT Specialist

We are seeking a skilled and self-motivated IT Specialist to be the primary contributor managing our organization's IT infrastructure. The ideal candidate will not only possess technical expertise in Microsoft Office 365 administration, Hyper-V virtualization, Veeam backup solutions, and phone systems, but also bring a great attitude and a strong commitment to doing whatever is necessary to support the team and end users.

This role requires a proactive individual who can both strategically plan and actively implement and maintain IT systems to ensure optimal performance and reliability.

Bachelor's degree in Information Technology, Computer Science, or a related field.

• Microsoft Office 365 Administration:
• Manage and administer Microsoft Office 365 services, including Exchange Online, SharePoint, One Drive, and Teams.
• Ensure seamless integration and compatibility of Office 365 applications within the organization.
• Hyper-V Virtualization:
• Oversee the deployment, configuration, and maintenance of virtual machines using Hyper-V.
• Optimize virtualization infrastructure for efficiency and resource utilization.
• Veeam Backup:
• Implement and manage Veeam backup and recovery solutions to ensure data integrity and availability.
• Regularly test and update backup procedures to mitigate data loss risks.
• Phone System Management:
• Administer and maintain the organization's phone system, ensuring reliable communication channels.
• Collaborate with vendors to implement updates, upgrades, and troubleshoot issues.
• Help Desk Operations:
• Serve as the primary point of contact for IT support, resolving technical issues in a timely manner.
• Implement and enforce best practices for incident management and service request fulfillment.
• End User Support:
• Provide support and training to end-users on IT systems and applications.
• Proactively address end-user concerns, working to improve user experience and satisfaction.
• Positive Attitude and Team
  
  Collaboration:
• Demonstrate a positive attitude and a willingness to collaborate with team members.
• Take initiative to support colleagues and contribute to a positive work environment.
• Security and Compliance:
• Implement and enforce security measures to safeguard the organization's IT assets.
• Ensure compliance with relevant regulations and industry standards.
• Budgeting and Procurement:
• Manage IT budget and recommend cost-effective solutions.
• Evaluate and procure IT hardware, software, and services.

• Proven experience as an IT Specialist or similar role
• Expertise in Microsoft Office 365 administration and Hyper-V virtualization technologies
• Experience with Veeam backup solutions
• Knowledge of phone systems and telecommunication technologies
• Strong problem-solving and decision-making abilities

• Microsoft Certified:
  Modern Desktop Administrator Associate
• Microsoft Certified:
  Windows Server - Hyper-V
• Veeam Certified Engineer (VMCE)

Ann Arbor, MI