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Help Desk Leader: IT Support & Operations
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-08-28
Listing for:
Busch's Inc.
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Busch’s Inc. is seeking a qualified IT Help Desk Lead to oversee daily help desk operations and manage staff schedules in a busy retail environment in Michigan.
This role focuses on incident logging, prioritization, and ensuring SLA compliance while coaching team members and coordinating with other IT teams. The ideal candidate brings 3–5 years of leadership in a helpdesk or ticketing setting, a Bachelor’s in Computer Science or related field, and a collaborative, enthusiastic work style to
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