Endpoint Systems Engineer

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine (MM) by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

The HITS Academic IT division (AcadIT) serves the education and research communities at the University of Michigan Medical School. We engage faculty, students, and staff to provide a holistic portfolio of software, applications, infrastructure, device support, and custom projects to enable innovation and excellence.

HITS is looking for an intermediate-level experienced candidate to fulfill the role of an Endpoint Systems Engineer. You will report to the Manager of the HITS Academic Compute, Systems, and Devices teams, and will assist in the development and maintenance of a set of robust and sustainable solutions for Michigan Medicine (MM) faculty and staff supporting innovative research initiatives and advancing educational programs.

You will work collaboratively within the Academic IT Technical Services & Engagement department and build relationships with other HITS and Campus IT teams. You will work closely with researchers and educators to help guide and align needs to existing services or design and implement solutions as necessary that best support their academic activities. Your work is directly aligned with the education and research strategic pillars of the Medical School.

You will work collaboratively within the Academic IT Technical Services & Engagement department and build relationships with other HITS and Campus IT teams. Michigan Medicine is a collaborative environment with an extraordinary scope of responsibilities and priorities. Come work with us and you will be a creative, practical problem solver that delivers predictable results for researchers and educators.

• Effectively collaborate and gather technical requirements with cross-functional teams to provide robust and sustainable solutions for academic and research systems.
• Identify and quantify customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology.
• Diagnose and resolve technology problems and workflow challenges associated with research systems.
  
  Assist in the installation, operation, and maintenance of technology and IT services used by educators and researchers. Perform root cause analysis on recurring IT problems and develop recommendations for resolution.
• Perform installation, configuration, and troubleshooting of Windows and Linux operating systems running on research and education systems.
• Assist in the development and delivery of end-user training for constituents, helping shift workflows from in-lab systems to the datacenter, or on the shared campus cluster.
• Partner with vendors to seek solutions to proprietary issues.
• Participate in work groups, governance committee meetings, and projects, as assigned.

• Maintain operating system and application patching for Windows and Linux environments to ensure compliance with Michigan Medicine and University security standards.
• Identify, assess, and remediate known security vulnerabilities within the service-level agreements (SLAs) established by Information Assurance.
• Participate in routine vulnerability scanning, reporting, and remediation activities for supported devices.
• Assess and remediate security risks for managed Windows and Linux environments spanning the entire stack of technology involved (e.g. vendor-supplied systems, specialized instruments, or legacy systems).
• Work directly with research labs to support vendor-supplied systems and software that enable and advance research at Michigan Medicine, while ensuring appropriate security controls are in place.
• Collaborate with Information Assurance, vendors, and internal IT partners to evaluate security findings and implement approved mitigation strategies.
• Ensure supported…