Supply Chain Business Analyst

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

This role sits at the intersection of data systems, reporting, and business operations within Service Supply Chain. You will serve as the subject matter expert for our core reporting infrastructure — supporting and maintaining our Power BI reporting ecosystem, supporting our SAP S/4

HANA platform, and partnering with business stakeholders to turn complex data into actionable insight. This role is best suited for a self‑starter who can take ownership of ambiguous problems, work independently to drive solutions, and communicate findings clearly across the organization.

• Serve as the SME for the primary reporting data model — owning its structure, documentation, and ongoing development
• Maintain and support reporting dashboards and tools in Power BI
• Partner with business stakeholders to define KPIs and track metrics around internal and external customer satisfaction related to spare parts and service fulfillment
• Bridge operational teams and data systems — translating business requirements into solutions and surfacing issues proactively
• Utilize multiple data sources to analyze customer experience trends, identify root causes, and communicate findings and recommendations to cross‑functional teams
• Leverage AI tools and emerging technologies to enhance analysis, improve efficiency, and support business decision‑making
• Develop a deep understanding of our business operations and grow into a functional role supporting our SAP S/4
  
  HANA environment, including aATP, Entitlement Management, and Asset Management

• Hands‑on experience with Power BI — maintaining and supporting reports, datasets, and dashboards
• Proficiency with SQL or equivalent data querying skills
• Applied business operations experience in supply chain, logistics, or service operations
• Strong analytical and problem‑solving skills — comfortable working independently with minimal direction on…