IT Senior Project Manager

Competitive salary available based on qualifications, experience and education of the selected candidate.

Information and Technology Services (ITS) at the University of Michigan-Ann Arbor is seeking a Senior Project Manager to join the ITS Project Management Office. ITS supports the university's academic, research, and administrative missions by delivering secure, innovative, and reliable technology services across Ann Arbor, Michigan Medicine, and the Flint and Dearborn campuses.

We are looking for an experienced project management professional who thrives in a dynamic, rapidly evolving technology environment. The ideal candidate will bring strong customer service and relationship-building skills, a collaborative mindset, and the ability to think both strategically and tactically. This role requires effectively managing priorities, meeting deadlines, and ensuring the successful delivery of project outcomes.

Key responsibilities include:

• Delivering a wide variety of complex technology projects ranging from software development, IT infrastructure, vendor product implementation, and process transformation.
• Ensuring successful project outcomes by partnering closely with cross-functional teams, sponsors, and stakeholders across both the Information Technology Services (ITS) organization and the entire university community.

This position reports directly to the VPIP-CIO Chief of Staff and IT Project Management Office Director.

Project Management

• Oversee complex technology projects to ensure that they are completed on time, within budget, and according to agreed-upon scope and quality standards.
• Ensure service owners are aware of and adhere to the ITS service life cycle process and have a plan to maintain the service after the project is completed.
• Develop detailed project schedules, in collaboration with the project team, that account for all deliverables, work streams, milestones, estimated effort, resource plans, and financial budgets.
• Ensure a common understanding of project goals and outcomes with the project team and all project stakeholders.
• Actively identify and anticipate potential risks, develop mitigation plans, and drive the resolution of project issues.
• Apply organizational change management techniques to ensure successful project outcomes.
• Form the project team and ensure that clearly defined roles and responsibilities are established for the duration of the project and the resulting operational outcomes.
• Assess project performance with team members and stakeholders by identifying areas for improvement, implementing innovations, and leading corrective actions as necessary.
• Ensure effective communication and collaboration across all project team members, ITS leadership, and project stakeholders. Deliver weekly project status reports and establish additional project communication tactics as necessary.
• Build consensus. Challenge proposals when appropriate.
• Demonstrate strong influencing and negotiation skills with the ability to lead project teams through creative problem-solving.
• Establish and maintain trust, facilitate cooperation, and create strong relationships at all levels: customer, stakeholder, executive, management, and staff.
• Demonstrate robust knowledge of IT principles, standards, and processes.

Strategy and Planning

• Act as a trusted advisor to leadership and support future strategy outcomes.
• Leverage data to guide decision-making, perform risk analysis, craft compelling stories that resonate with an executive audience, and present information to all levels through graphical representations.
• Assess impacts and trade-offs of key decisions, including financial, customer, reputation, effort, and ongoing operations.

Leadership & Development of Self and Others

• Ability to navigate complex and ambiguous circumstances to drive project progress.
• Stay updated on relevant advances in business and technology; seek opportunities to diversify skills and experience.
• Demonstrate continued development of new skills and knowledge. Ability to quickly get up to speed and lead a variety of projects without deep expertise.
• Provide actionable feedback, motivation, and mentorship to less-experienced staff.
• Build strong, cooperative relationships by interacting in an open, ethical, honest, and accepting manner.

• Bachelor's degree in a related field and/or equivalent combination of education, certification, and experience.
• Minimum of 7 years of Information Technology (IT) experience, demonstrating…