Facilities Assistant II

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities.

Learn more about Ross here.

Ross Operations is a dynamic department that oversees multiple functional areas within Ross daily. We are dedicated to providing support and ensuring smooth operations across departments. Our team manages a wide range of responsibilities, including administrative operations, facilities management, building support, projects/construction management/energy conservation; sustainability, event management and set-up, safety and emergency preparedness, strategic and master planning, hotel and retail outlet oversight, and vendor-internal and external partnerships.

We take pride in our ability to complete essential tasks that contribute to the success of Ross. Our department helps maintain a productive and efficient work environment while ensuring the satisfaction of all partners. By applying our expertise and promoting collaborative relationships, we achieve excellence in all areas under our scope.

As a Facilities Assistant II with the Ross School of Business, you will help execute the daily maintenance of the Ross complex. You will work with the Maintenance Supervisor and other partners to keep our facilities safe, welcoming and a conducive environment for students, staff, faculty and the Ross community as a whole. You will provide assistance in the daily functioning and upkeep of the Ross School buildings, including basic maintenance, cleaning and event support.

You will respond to facilities-related questions and inquiries, including addressing security and emergency issues.

The Ross School of Business complex includes classrooms, events spaces, kitchens, a hotel and conference center, fitness center and multiple leased locations. You will respond to requests that ensure our facilities are well-maintained, operational and compliant with safety regulations.

You are expected to lead with a hospitality focus and contribute to an inclusive, respectful and service-oriented work environment.

Ross School of Business operates 7 days a week, usually 7:00AM-10:00PM. Work schedule will include one weekend day and non-traditional hours.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Maintenance and Safety (50%)

• Support the upkeep of Ross facilities through minor repairs, painting, equipment assembly, and hanging displays.
• Help with office moves, including relocating and setting up furniture.
• Maintain clean, safe interior and exterior spaces.
• Manage repair tickets and coordinate with campus and external partners to complete work.
• Perform minor repairs in kitchens, rental properties, and hotel spaces.
• Use specialty equipment, including ladders, lifts, and power washers.

Preventive Maintenance (25%)

• Conduct routine interior and exterior inspections to identify and address maintenance needs and safety hazards.
• Perform routine maintenance on kitchen equipment.

Customer Service and Collaboration (15%)

• Respond to customer requests promptly in person, by phone, email, and online.
• Clarify task requirements with Ross Operations colleagues.
• Document customer requests, interactions, and outcomes.
• Build relationships with internal and external partners.

Other Operations Support (10%)

• Help with event setup and building opening and closing activities.

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Minimum one year working in a team environment.
• Minimum one year working in a maintenance related role.
• Be available to work nights and weekends.

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental…