Chief Operating Officer

Overview

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The Where Passion Meets Profession Place We are looking for a confident and proven leader of people who models humility, candor, and empathy. Join a team where your skills help create spaces for unlikely connections and lasting impact.

Position Summary

This position reports to the CEO in accordance with the mission and purpose of the Ann Arbor YMCA. The Chief Operating Officer (COO) will provide leadership, guidance and direction to the Ann Arbor YMCA including: advancing our mission, cause and values throughout the organization; overseeing sound fiscal operation and performance; collaborating with the community to insure implementation of the Strategic Plan to achieve mission-focused goals and objectives developed by the President/CEO and board;

ensuring programming excellence; and championing a culture of inclusion, philanthropy, community engagement and leadership development. The COO is also responsible for oversight of the following departments:
Sports & Recreation, Healthy Living, Aquatics and Membership. This role drives innovation, fosters collaborations, and will position the Y as the catalyst for transforming lives and strengthening communities.

• Essential Functions — Strengthen Operational Excellence:
  Ensure that the downtown membership branch operates with excellence, consistency, quality, and accountability. Lead a culture of continuous improvement aligned with the Y’s core values, mission and operational standards. Assesses the current operations and create plans that will grow and retain membership as well as expand program delivery to meet critical community needs. Proactively identifies trends as well as creates a data driven culture that drives effective decisions.
  
  Provides a balanced focus on strong fiscal performance while expanding services to the community. Plays a leadership role in setting and implementing overall Y policies, procedures, and strategies as a member of the senior leadership team.
• Operational Strategy:
  Provides accountability and reporting for the association operational and strategic plans. Works with the board and CEO in the planning and formulation of the long-range strategic goals for the organization. Works with the CEO and staff to develop long-term and annual tactical plans including metrics for achieving key goals and objectives. Initiates and implements process improvement and strategies relating to workflow, quality of programming and safety experience.
  
  Represents the Ann Arbor YMCA on association, state, and national initiatives, as well as strategic programming as requested. Identifies potential areas for branch cooperative programming to accomplish YMCA goals, works with staff groups to develop and implement strategy.
• Champion the Member
  
  Experience:
  
  Build teams that will anticipate the demands of our members and be driven to exceed those demands through innovative program models, brand alignment, and elevated service standards that reflect our service area’s evolving needs.
• Integrate Philanthropy into Operational Culture:
  Today’s operational performance is important, but we will be measured on how we build our capacity for tomorrow. Partner closely with the Chief Executive Officer to deepen the culture of philanthropy throughout the Association. Recruit, coach, and promote strong leaders who will develop inspired volunteer boards, expand community partnerships, and ensure that giving and community engagement are central to the Y’s success.
• Mission Advancement:
  In collaboration with the Chief Executive Officer and the Marketing team, seeks grant funding and other external resources to grow and expand program reach. Provides staff assistance in the Annual Campaign and association special events. Assists with Capital Campaigns and Endowment Campaigns as applicable, including alumni, member, and donor cultivation. Provides support for assigned committees of the Board of Directors.
• Collaboration and Expansion Efforts — Collaborative Relationships:
  Develops and strengthens collaborative relationships with community organizations and other entities to position the YMCA as a leader and partner in supporting youth development,…