Janitorial Area Manager; West and Southeast MI

Who We Are

Since 1991 RNA Facilities Management has offered high-quality janitorial services, facility maintenance & engineering, school bus transportation, snow & ice removal, painting, and landscaping services. As a member of the U.S. Green Building Association, RNA takes a holistic approach to cleaning and maintaining facilities. We have been redefining what it means to be clean with our ‘RNA Quality Standard.’ This unique approach combines efficient and effective cleaning methods that we have honed over three decades, always striving to surpass our client’s expectations.

As a Janitorial Area Manager with RNA Facilities Management, you will oversee daily custodial operations across multiple facilities to ensure exceptional standards of cleanliness, safety, and customer satisfaction. In this role, leadership plays a central part as you train, coach, and evaluate staff while also managing schedules, inventory, and timekeeping. Regular building inspections help you maintain strong quality control, address issues proactively, and support continuous improvement.

You also serve as a key point of contact for clients, responding quickly to concerns and ensuring full alignment with company procedures, health and safety requirements, and operational goals. Frequent travel throughout your assigned territory is essential as you support teams, manage projects, and meet customer needs.

The Area Manager will support Southeast and West Michigan. This region includes Holland, Battle Creek, Jonesville, and Toledo.

• Plan, participate in, and oversee the work of all custodial staff, by maintaining a high standard of safety, cleanliness, and efficiency.
• Establish and administer work schedules and procedures for the regular, ongoing custodial care based on customer requirements, within specified periods.
• Provide training for new hires and remedial training for current employees in proper custodial procedures including promoting best cleaning practices.
• Supervise, lead, motivate, and develop employees within assigned duties to include evaluating the performance of assigned staff on a regular basis.
• Maintain and manage scheduling and training of custodial staff to include covering shifts as needed and monitoring and approving timekeeping records of assigned staff.
• Ensure employees have necessary equipment and supplies to carry out their tasks by maintaining an appropriate inventory, reviewing equipment reports to ensure proper operation and reporting the need for repairs, and transporting/delivering supplies as needed.
• Conduct routine inspections of client facilities by physically walking entire building externally and internally for quality control checks to ensure all standard requirements for cleanliness are met and consult with direct supervisor to develop improvement action plan as needed and implement corrective action when necessary.
• Respond promptly to customer complaints, requests, and issues, documenting the issue and following up with resolution.
• Meet with facility leads on regular basis to discuss any building issues or concerns.
• Ensure team members have a clear understanding of the customer requirements and expectations.
• Communicate company initiatives, procedures, and directions to team members in a timely manner.
• Ensure Health and Safety requirements are followed and maintained and reports any issues or employee injuries to direct supervisor and safety manager.
• Assist with account start-ups under the guidance of Director of Operations.
• Contribute to cleaning teams efforts and the clients’ goals and objectives.
• Communicate regularly, direct concerns, feedback, questions, and reports to manager.
• Maintain a professional working relationships with co-workers and clients regarding building issues and needs, project status, follow up of work orders, etc.
• Ensure compliance of laws and procedures of RNA Facilities Management.
• Model non-discriminatory practices in all work-related activities.
• Travel to and from client buildings as assigned.
• Manage special project work as requested.
• Attend training sessions as required.
• Maintain a pattern of prompt and…