Manager, Product Services & Delivery

Overview

As the Manager of eN3 Product Operations, you will be responsible for day-to-day management of our operational staff and the seamless execution of our eN3 product. You will report directly to the VP of Product Services and serve as the primary link between high-level strategy and team performance. In this role, you will act as a “leader of leaders”, directly overseeing two Team Leads to drive organizational excellence and ensuring high-touch service delivery to a network of external partners, including clients and agents.

• Manage team capacity and workload planning
• Define and monitor operational metrics and KPIs to drive accountability and track progress
• Coordinate work and priorities across teams to ensure alignment and resource allocation
• Approve and manage process changes at the team level to maintain operational stability
• Directly manage and mentor Team Leads, empowering them to manage their teams effectively while maintaining departmental cohesion
• Translate high-level objectives and strategies into actionable work streams for Team Leads
• Serve as the primary operational liaison for external partners, stakeholders, and clients
• Lead onboarding of new hires, facilitate cross-training initiatives, and maintain robust continuity planning to protect against operational gaps
• Conduct regular performance reviews and provide ongoing coaching to develop team members’ professional skills
• Manage escalations from the team and ensure any issues are resolved in a timely manner
• Coordinate with VP of Product Services and collaborate with internal stakeholders (PMO, Software Development) to ensure operational alignment with product roadmap and organizational goals

• Bachelor’s Degree in Business, Health Administration, Computer Science or other related field
• 7+ years in product management or product operations, or equivalent combination of education and experience
• Prior leadership experience required; 3+ years preferred
• Experience in benefits, health insurance, or healthcare technology required
• Ability to make decisions under pressure
• Excellent critical thinking and problem-solving skills
• Exceptional written and verbal communication skills
• Proven ability to design scalable, complex processes
• Proficiency in project management methodologies (Agile preferred)
• Strong capability in creating technical requirements and process documentation
• Exceptional ability to manage relationships with external clients and agents

The salary range for this position is $100,000-$120,000.

Accum Tech is a small, but growing, software service company that has annually been voted one of Crain’s Detroit Business Coolest Places to Work by our employees since 2019. Joining Accum Tech will give you an opportunity to take on challenging projects in a fast-paced agile environment, take responsibility for the growth of your team, and play a key role in the success and growth of the company.

Accum Tech was founded in 2014 by experts in data management, pharmacy benefits, healthcare consulting and federal health regulations to assist key stakeholders in the integration of claims data between different consumers. We are based in Ann Arbor, Michigan and offer a competitive benefits package that includes health benefits, a competitive salary, paid time off, a 401K with employer match, and flexible scheduling.

Accum Tech does not provide Visa sponsorship.